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Report: #70674

Complaint Review: Acura Client Services - Torrance California

  • Submitted:
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  • Reported By: Honey Brook Pennsylvania
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  • Acura Client Services 1919 Torrance Blvd. Torrance, California U.S.A.

Acura Client Services Warranty ripoff. They said, "oops we screwed up. You do not have a warranty." Torrance California

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I purchased a used Acura, prior to the purchase I called Acura to verify the warranty. After giving the customer rep the VIN # I asked, "is the car under warranty", answer, YES. "Is the warranty transferable" answer, YES. Because of these answers I purchased the car.

The car a 3.2CL has a manufacturing defect in the tranny and the warranty is extended to 7 yr., 100,000 miles. I started to experience the known problems and brought the car in for a warranty repair. After two days in the shop I was informed that Acura had canceled the warranty because the car had questionable history??

I called Acura and explained that they told me I had a warranty and purchased the car based on their answers, and I was basically told tough luck, and I quote "we screwed up not our problem and we cannot and will not do anything". Really good customer service Acura. I thought Honda America was better than this.

Tim
Honey Brook, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 10/31/2003 02:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/acura-client-services/torrance-california-90501-2746/acura-client-services-warranty-ripoff-they-said-oops-we-screwed-up-you-do-not-have-a-w-70674. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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