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Report: #1459505

Complaint Review: ADT Security LLC Gaithersburg, MD - Gaithersburg Maryland

  • Submitted:
  • Updated:
  • Reported By: Michael — Mount Airy MD United States
  • ADT Security LLC Gaithersburg, MD
    45 West Watkins Mill Road
    Gaithersburg, Maryland
    United States

ADT Security LLC Gaithersburg, MD ADT Installation was very sloppy and makes my house look horrible Gaithersburg Maryland

*Author of original report: ADT DOES NOT CARE ABOUT CUSTOMERS

*UPDATE Employee: ADT Security Services

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Horrible - I had a broken ankle so I could not see what "Caleb" from ADT was doing. Every door/window was done VERY SLOPPY. DId not clean latex from the old security system. Did not take all old security sensors off. Put new sensors where ever was the least amount of work for him - no matter how it looks. Sensors on windows are not all put in correct place and go off during thunder storms. ADT completely ignores our complaints. If you want your windows and doors to look as horrible as ours, then go with ADT. Please see pictures below if you want ADT to make your home look like this.

This report was posted on Ripoff Report on 09/04/2018 04:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/adt-security-llc-gaithersburg-md/gaithersburg-maryland-20878/adt-security-llc-gaithersburg-md-adt-installation-was-very-sloppy-and-makes-my-house-look-1459505. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#1 Author of original report

ADT DOES NOT CARE ABOUT CUSTOMERS

AUTHOR: Michael - (United States)

POSTED: Sunday, September 09, 2018

All ADT does care what type of issues you have with regard to their services.  The just delegate the issue to the local ADT installer.  I received a call from Rob Staden at 240.614.4072 from this local office.  Since then, I have left 3 messages for him to return my call and he refuses to do so.

Thanks ADT for your customer service.

 

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#2 UPDATE Employee

ADT Security Services

AUTHOR: ADT Security Services - (United States)

POSTED: Wednesday, September 05, 2018

Hello Michael. I'm so sorry for the frustration and inconvenience this experience has caused for you and your family. Please email us at AlwaysThere@adt.com with the phone number and address for where the service is lcoated so we can assist further. Please feel free to include pictures regarding your dissatisfaction with the installation. Thank you. -Andrew 

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