AIG Warranties Purchased warranty but never received a copy after repeated requests. Minneapolis Minnesota

I purchased a warranty on a wash machine through Whirlpool and they sold me an extended warranty on 7/24/17.  I have called AIG 4 times to get a copy of the warranty.  they assured me that it was being sent.  it is n0w 11/27/17 and I still have not received a copy.  The service department is atrocious!  Each call requires at least a 25 minute wait on hold.  Today I have waited 40 minutes with no one picking up and am still on hold.  Whirlpool refuses to intervene although they took the money for the warranty. Whirlpool had best find another company as this one is not doing the job!