Complaint Review: Alamo auto rental Tampa - Tampa Florida
- Alamo auto rental Tampa Tampa, Florida USA
- Phone:
- Web: Alamo.com
- Category: Auto Inspection
Alamo auto rental Tampa when you have damage thye charge your creit card the maximun, give no estimates and keep renting the car out. So check evry little scratch, indent and make them agree. Personally I would never rent from Alamo. a bunch of salespeople nd absolutely so cutomer service. In short the comapny sucks Tampa Florida I rented an Alamo car in Tampa. I walked around the car and saw no major damage. i drove the car for a week. Went to turn it is and a guy there said there was a slight indentation on the passenger side. I never saw it the entire time I was driving it because it was so small. They filled out a damage report but a couple of weeks later I get information. The indentation was minor and back home,if it was to be repaired would cost maybe 50 dollars, 75 tops. I then asked them for a couple of complaints and was informed that they don't do that. Instead they charged me 275 dollars ( which was the maximum allowed by by credit card, fixed it ( IO guess but not sure it was ever fixed). At any rate, they said they don't have time to get estimates and want to keep the car in service. Clearly the "damage" would never cost 275 dollars and with no indication it was ever fixed they just charged me the max and went on about their business. My advice don't rent from Alamo, especially at Tampa and write down every little indentation, scratch before you use them Alamo just sucks because they only employee sales people not customer service people. Tampa Florida
*UPDATE Employee: Alamo Customer Care
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I rented an Alamo car in Tampa. I walked around the car and saw no major damage. i drove the car for a week. Went to turn it is and a guy there said there was a slight indentation on the passenger side. I never saw it the entire time I was driving it because it was so small. They filled out a damage report but a couple of weeks later I get information. The indentation was minor and back home,if it was to be repaired would cost maybe 50 dollars, 75 tops. I then asked them for a couple of complaints and was informed that they don't do that. Instead they charged me 275 dollars ( which was the maximum allowed by by credit card, fixed it ( IO guess but not sure it was ever fixed). At any rate, they said they don't have time to get estimates and want to keep the car in service. Clearly the "damage" would never cost 275 dollars and with no indication it was ever fixed they just charged me the max and went on about their business. My advice don't rent from Alamo, especially at Tampa and write down every little indentation, scratch before you use them Alamo just sucks because they only employee sales people not customer service people.
This report was posted on Ripoff Report on 08/05/2013 11:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/alamo-auto-rental-tampa/tampa-florida/alamo-auto-rental-tampa-when-you-have-damage-thye-charge-your-creit-card-the-maximun-giv-1073177. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Alamo Customer Care
AUTHOR: Alamo Rent A Car - ()
SUBMITTED: Thursday, August 08, 2013
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care@alamo.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us.
When emailing, please list Reference Number 130808-002061 in the subject line. We look forward to hearing from you.
Respectfully,
Mitch
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