Report: #1420608

Complaint Review: Ripoff Report | Allen Marketing Group TRUSTED Business | Verified Safe™…businesses consumers can trust. Allen Marketing Group dedicated to creative solutions and industry leading customer support. Allen Marketing Group’s business consultants are trained in looking at problems with an objective and dynamic perspective. Their diverse business experiences have enabled them to provide insights and opportunities to growing businesses. - Cedar City Utah

  • Submitted:
  • Updated:
  • Reported By: Joseph — San Diego California United States
  • Allen Marketing Group TRUSTED Business | Verified Safe™…businesses consumers can trust. Allen Marketing Group dedicated to creative solutions and industry leading customer support. Allen Marketing Group’s business consultants are trained in looking at problems with an objective and dynamic perspective. Their diverse business experiences have enabled them to provide insights and opportunities to growing businesses.
    309 N 200 W
    Cedar City, Utah
    United States

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Allen Marketing Group for its full commitment to quality customer service.

Ripoff Report's discussions with Allen Marketing Group have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Allen Marketing Group listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Allen Marketing Group's principal, Mr. Terry Allen, has informed us that his personal philosophy is that his clients success are the heart of the business. [continued below]....
..... As a businessman, Mr. Allen feels it is critical to listen to his clients and respond properly. By always putting customers first, Mr. Allen hopes to maintain Allen Marketing Group as a successful enterprise both now and for many years to come. Those who do business with Allen Marketing Group will quickly take note of the level of intracity and perfection in which the brand operates. From the moment you interact with a member of their team you will feel the dedication, passion, and professionalism that encompasses them.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "It was truly great doing business with Allen Marketing Group! Everyone was very friendly, professional, easy to deal with and very reliable. I also appreciate them for being too responsive to my calls and emails. We were totally impressed!"

Allen Marketing Group is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..





The information provided in this report below is based on comments made by Terry Allen during an onsite inspection held by a third-party verification company with no biases towards Allen Marketing Group

Allen Marketing Group is an Advertising firm based in Cedar City, Utah. Terry Allen stated the following about his company, "we provide various services to companies that seek to enhance or develop new services come up with new ideas. We also provide unparalleled service experiences, so we have a customer care and support team. In addition to that we can assist business with expanding their customer base."

Leads for Allen Marketing Group are primarily obtained through recurring advertising efforts as well as referrals from other satisfied customers. Mr. Allen proceeded to explain the sales and services process for potential clients, "just as you would buy something off a shelf at the store one can pick up the phone and give us a ring and a consultant would be on the other end of the line going over any products or promotions in which you may be interested in as a customer and if you are calling in for service related matters they would connect you with our business related matters team who would determine the individual needs of your business and how we can provide one of our many services to help them grow...over the years we have found great success in leveraging technology to market across social media and digital platforms. So, the same theory applies an individual may see our ad, flyer, product, or promotion and may have received it through the mail or through email and they can respond to it and engage in it that way."



CUSTOMER CARE & COMPLAINT RESOLUTION – ALLEN MARKETING GROUP

Mr. Allen was asked to describe a situation where a client was not satisfied with the level of service they received. He stated the following, "we have a pretty straightforward escalation process when it comes to unsatisfied customers. First and foremost we must recognize and we firmly believe that every customer is unique and the easier and more fluid processes that we have are important to ensuring their experience with us is satisfactory. So, to answer your question where we very rarely encounter instances where a situation needs to be escalated in order to find satisfaction we handle these escalations on a case by case situation whether it be an escalation or a customer indicating to us that they are dissatisfied our end goal is the customers 100% satisfaction."

When asked to comment on complaints posted on Ripoff Report's website Mr. Allen expressed that most of the reports were falsified. He additionally expressed that some reports are from real consumers that didn't allow Allen Marketing Group to remedy the issue at hand. Mr. Allen additionally stated, "I encourage any consumer that has a concern to let us know to ensure customer satisfaction and we need a fair opportunity to provide it. So that is my comment on those. I feel in some of those instances those consumers maybe jumped the ball and did not give our customer care team a chance to address their concerns." In order to assure future and current clients Allen Marketing Group are members of the Direct Marketing Association and have a BBB score and rating.

In order to ensure that clients are receiving the best experience possible Allen Marketing Group is dedicated to providing clear expectations and communication to their clients. Mr. Allen stated the following, "we continually enhance the marketing material and documents that our clients receive so that they have a firm understanding of their purchase and was is included and what is not included. We are continually reviewing our purchase documents and our procedures to ensure that items that are mentioned in those Ripoff Reports don't occur in the future."

Allen Marketing Group is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Bruce stated the following, "quite frankly we are honored to be a part of the program. Ripoff Report has been around for many years and they are obviously are a long-term advocate for consumers. But we appreciate the opportunity of them allowing us to say, 'Hey we are a real business and we want to make our customers happy.' They have been very willing to work with us and let us join the Corporate Advocacy Program.



ALLEN MARKETING GROUP – STATEMENT FROM THE DIRECTOR – TERRY ALLEN

" We believe that our tailored service experiences are the best in the industry. I encourage you to visit our site, read our blog, and understand more about our business. Whether the need of the customer be simple or complex, you'll find our team is well-equipped to handle it. Thank you for allowing us the opportunity to earn your business.-Terry

Allen Marketing Group's team expressed that they feel confident doing their job and look forward to continuing to provide excellent customer service. Allen Marketing Group takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Allen Marketing Group provides a very positive environment to work. They want to make sure the customers have a good experience so we are given the best tools available to do our jobs. It's nice to work for a place that cares about their customers."

Ripoff Report was pleased to learn that Allen Marketing Group's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM ALLEN MARKETING GROUP

Allen Marketing Group recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Allen Marketing Group has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Mr. Allen, Ripoff Report is convinced that Allen Marketing Group is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Allen Marketing Group meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Allen Marketing Group AMG Bari Legion for Vegas Getaway Cedar City Utah

Allen Marketing Group (aka AMG) is another marketing scam of a company. I received a phone call from a Bari Legion "VIP Marketing” from AMG who advertised a Vegas Getaway 4 days and 3 nights for approximately $350. Bari tried to calm my doubts about this offer by providing me his direct line and told me that if I ran into any issues regarding this offer. After his presentation, many promises were made as long as I attended a Travel presentation during my stay in Vegas. I was promised accommodations for 6 people. When I finally called to book my Vegas stay, I was told the rooms only accommodated 4 people and I was forced to pay for an extra room and a resort fee for each room each day. I attended the presentation keeping my end of the deal but was not given what Bari had promised during my initial call with him. I called Bari to seek his assistance and he told me he would call me right back. Bari never called me back and as a matter of fact he is now dodging my phone calls. I tried calling Allen Marketing Group and got blown off by their customer service as well advising me I have no recourse. This company is a SCAM. Do not do business with them unless you are prepared to be ripped off. Read the reviews about this company on line. Google their name. You will find out just how many people have been ripped off by their false sales tactics.

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Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
0Consumer
1Employee/Owner

#1 Author of original report

Allen Marketing Group Update!!

AUTHOR: Joseph - (United States)

 Within only a few hours of posting a review of my experience with Allen Marketing Group (aka AMG), a representative from AMG immediatey reached out to me via rebuttal wishing to address my concerns. It seems there were many entities that stemmed from this transaction which I believed to ultimately branch off of AMG. Unfortunaletly, it was the inappropriate actions of only one employee that ultimately lead to this mishap, which should not reflect poorly on AMG as a whole. AMG responded immediately by personally contacting me to address my concerns and correct the issue at hand. I cannot say how appreciative I am that I was contacted by AMG, but very appreciative that they were concerned enough to give me their undivided attention over the phone and correct the issue not partially, but wholly. This is of most importance to me that a company such as AMG took the time and genuinely addressed a customer concern. It speaks alot of their integrity. After the way they addressed the issue, it was my wish to remove my original report from this website but their policy only allows follow up posts. However, I am also greatful for ripoffreport that it did provide me an avenue to address an issue which would have not have been addressed otherwise. My greatest appreciation once again to AMG for following up with me and taking care of me.

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#2 Author of original report

Response to Bari Legion Rebuttal

AUTHOR: Joseph - (United States)

 Bari Legion is the man who originally contacted me and claimed to be a from "VIP Marketing” at Allen Marketing Group. He gave me his direct contact number of 702-924-0901. After attending my presentation, and after not receiving the things that were promised to me, I first tried calling Bari back and once I told him I did not receive what was promised he told me he would call me back but never did. I tried calling him back numerous times and now he keeps dodging my phone calls. I then tried calling the Allen Marketing Group twice at 866-551-0868 and spoke with Cassidy both times who was unwilling to help me any further with my issue. I asked if I could speak to someone else and she flat out told me she was the last person I could speak to. I asked if I could speak to her boss and she refused to let me speak with anyone else. On your email to me, things were misrepresented and Cassidy said there was nothing she could do and said I had no other recourse. Allen Marketing Group is stamped at the bottom of all these emails so ultimately your company is reponsible for all mistepresentations that were on that email. If it’s still your pleasure to remedy the situation, leave me a contact name and phone number and I will gladly go over the misrepresentations with you.

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#3 REBUTTAL Owner of company

Who is Bari Legion? Please call us for help.

AUTHOR: - (United States)

01/02/2018
 
RE: Report#1420608
 
Joseph,
 
We are in receipt of your complaint filed with Ripoffreport.com – we thank them for their presence in the marketplace and the opportunity to respond.
 
It would have been our pleasure to assist you and remedy this situation, but it appears we have no record of you attempting to contact us or being informed that you had no recourse. The items listed in your complaint were not promised to you by our Customer Service Department. Please refer to your purchase documentation for details regarding what your purchase included and what your obligations were.  
 
You recommend that other customers read the reviews about us online. We encourage them to do so, so that they may see how our company has grown over time and how well we take care of our customers.
 
For questions regarding a purchase, please refer to the telephone number listed on your purchase documentation.
 

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