Report: #1402312

Complaint Review: Ripoff Report | Allen Marketing Group TRUSTED Business | Verified Safe™…businesses consumers can trust. Allen Marketing Group dedicated to creative solutions and industry leading customer support. Allen Marketing Group’s business consultants are trained in looking at problems with an objective and dynamic perspective. Their diverse business experiences have enabled them to provide insights and opportunities to growing businesses. - Cedar city Utah

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  • Updated:
  • Reported By: Loretta Vargas — Crescent City California USA
  • Allen Marketing Group TRUSTED Business | Verified Safe™…businesses consumers can trust. Allen Marketing Group dedicated to creative solutions and industry leading customer support. Allen Marketing Group’s business consultants are trained in looking at problems with an objective and dynamic perspective. Their diverse business experiences have enabled them to provide insights and opportunities to growing businesses.
    309 N 200 W
    Cedar city, Utah
    USA

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Allen Marketing Group for its full commitment to quality customer service.

Ripoff Report's discussions with Allen Marketing Group have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Allen Marketing Group listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Allen Marketing Group's principal, Mr. Terry Allen, has informed us that his personal philosophy is that his clients success are the heart of the business. [continued below]....
..... As a businessman, Mr. Allen feels it is critical to listen to his clients and respond properly. By always putting customers first, Mr. Allen hopes to maintain Allen Marketing Group as a successful enterprise both now and for many years to come. Those who do business with Allen Marketing Group will quickly take note of the level of intracity and perfection in which the brand operates. From the moment you interact with a member of their team you will feel the dedication, passion, and professionalism that encompasses them.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "It was truly great doing business with Allen Marketing Group! Everyone was very friendly, professional, easy to deal with and very reliable. I also appreciate them for being too responsive to my calls and emails. We were totally impressed!"

Allen Marketing Group is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..





The information provided in this report below is based on comments made by Terry Allen during an onsite inspection held by a third-party verification company with no biases towards Allen Marketing Group

Allen Marketing Group is an Advertising firm based in Cedar City, Utah. Terry Allen stated the following about his company, "we provide various services to companies that seek to enhance or develop new services come up with new ideas. We also provide unparalleled service experiences, so we have a customer care and support team. In addition to that we can assist business with expanding their customer base."

Leads for Allen Marketing Group are primarily obtained through recurring advertising efforts as well as referrals from other satisfied customers. Mr. Allen proceeded to explain the sales and services process for potential clients, "just as you would buy something off a shelf at the store one can pick up the phone and give us a ring and a consultant would be on the other end of the line going over any products or promotions in which you may be interested in as a customer and if you are calling in for service related matters they would connect you with our business related matters team who would determine the individual needs of your business and how we can provide one of our many services to help them grow...over the years we have found great success in leveraging technology to market across social media and digital platforms. So, the same theory applies an individual may see our ad, flyer, product, or promotion and may have received it through the mail or through email and they can respond to it and engage in it that way."



CUSTOMER CARE & COMPLAINT RESOLUTION – ALLEN MARKETING GROUP

Mr. Allen was asked to describe a situation where a client was not satisfied with the level of service they received. He stated the following, "we have a pretty straightforward escalation process when it comes to unsatisfied customers. First and foremost we must recognize and we firmly believe that every customer is unique and the easier and more fluid processes that we have are important to ensuring their experience with us is satisfactory. So, to answer your question where we very rarely encounter instances where a situation needs to be escalated in order to find satisfaction we handle these escalations on a case by case situation whether it be an escalation or a customer indicating to us that they are dissatisfied our end goal is the customers 100% satisfaction."

When asked to comment on complaints posted on Ripoff Report's website Mr. Allen expressed that most of the reports were falsified. He additionally expressed that some reports are from real consumers that didn't allow Allen Marketing Group to remedy the issue at hand. Mr. Allen additionally stated, "I encourage any consumer that has a concern to let us know to ensure customer satisfaction and we need a fair opportunity to provide it. So that is my comment on those. I feel in some of those instances those consumers maybe jumped the ball and did not give our customer care team a chance to address their concerns." In order to assure future and current clients Allen Marketing Group are members of the Direct Marketing Association and have a BBB score and rating.

In order to ensure that clients are receiving the best experience possible Allen Marketing Group is dedicated to providing clear expectations and communication to their clients. Mr. Allen stated the following, "we continually enhance the marketing material and documents that our clients receive so that they have a firm understanding of their purchase and was is included and what is not included. We are continually reviewing our purchase documents and our procedures to ensure that items that are mentioned in those Ripoff Reports don't occur in the future."

Allen Marketing Group is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Bruce stated the following, "quite frankly we are honored to be a part of the program. Ripoff Report has been around for many years and they are obviously are a long-term advocate for consumers. But we appreciate the opportunity of them allowing us to say, 'Hey we are a real business and we want to make our customers happy.' They have been very willing to work with us and let us join the Corporate Advocacy Program.



ALLEN MARKETING GROUP – STATEMENT FROM THE DIRECTOR – TERRY ALLEN

" We believe that our tailored service experiences are the best in the industry. I encourage you to visit our site, read our blog, and understand more about our business. Whether the need of the customer be simple or complex, you'll find our team is well-equipped to handle it. Thank you for allowing us the opportunity to earn your business.-Terry

Allen Marketing Group's team expressed that they feel confident doing their job and look forward to continuing to provide excellent customer service. Allen Marketing Group takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Allen Marketing Group provides a very positive environment to work. They want to make sure the customers have a good experience so we are given the best tools available to do our jobs. It's nice to work for a place that cares about their customers."

Ripoff Report was pleased to learn that Allen Marketing Group's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM ALLEN MARKETING GROUP

Allen Marketing Group recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Allen Marketing Group has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Mr. Allen, Ripoff Report is convinced that Allen Marketing Group is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Allen Marketing Group meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Allen marketing group AMG Cedar city Utah

 AMG-Allen Marketing Group provides a customer service telephone number (866-551-0868) . I called speaking with Shawnee on multiple occasions continually only quoting processes. My complaint was after I went to the preview as a single woman made more than 80,000 and showed a major credit card it was clear I qualified as required for this preview.

I sat thru the preview and finished getting my thank you gifts. Two days later I was charged 300 dollars for non qualifying. I called to get an explanation this morning assuming it was an error. That is not what happened! They verbally told me that I checked marked married then crossed it off then checked single (first change to my form that I did not do)., I am single and would know that. Then she proceeds to say I check marked a box for making up to 50,000 dollars a year. I never did that (2nd falsification).

I explained that the young lady behind the counter reached over the counter and asked me to put my monthly income cause it doesn't ask for that so I did. As it turned out I finally got to speak to a supervisor, Carissa. She was and did not listen to any logical reason to why any of that made any sense. Why would I do all that to sabotage myself? I repeatedly asked for a copy of the form and was denied it. Either to prove them righ or wrong. All she did was quote policy and offer me to attend another presentation and then they would refund the charge.. Another trip to Las Vegas, how did that make any financial sense? It clearly states in the documents they sent me via email: "what else do I need to know" complimentary gifting will only be given after you have attended the presentation and have qualified based on the terms of the offer." I was given the gifting as I was qualified!

Carissa the supervisor would not listen to any reason nor did she offer to look into the matter of the fraudulent activity obviously done at the presentation or by them at a later time. All she cared about was offering the refund once I attended another presentation.. I did over communicate the point and got nowhere. Non sympathetic and basically I was the liar when I have proof of all the requirements!! Such a scam!! Very disappointing and really just want my 300 dollars back! I told her I would be contacting my bank and she stated they would just provide the document (the document that they changed) and I had asked for a copy which she refused to give but the bank could have it.. hmm?? More discrepancies with how they run the business! Definitely not there for the customer! They just want to squeeze every dollar they can! Do not use AMG (Allen Marketing Grouo)! You will be disappointed!

This report was posted on Ripoff Report on 09/25/2017 04:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/allen-marketing-group-trusted-business-verified-safebusinesses-consumers-can-trust-allen-marketing-group-dedicated-to-creative-solutions-and-industry-leading-customer-support-allen-marketing-groups-business-consultants-are-trained-in-looking-at-problems-with-an-objective-and-dynamic-perspective-their-diverse-business-experiences-have-enabled-them-to-provide-insights-and-opportunities-to-growing-businesses/cedar-city-utah-84721/allen-marketing-group-amg-cedar-city-utah-1402312. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Allen marketing group says they are making this right by refunding the $300.00

AUTHOR: - ()

 AMG has responded to my complaint and are willing to refund my $300.00. All I ever asked was to look at all reasonable reasons why this should not have happened. It appears that they have done that! This experience with AMG was not so pleasant as I reported earlier in reference to the additional funds being taken out of my account. The presentation was interesting and I left there thinking when I am ready I was going to try again. Even telling friends about it. I do realize being in management myself that you are only as good as all the employees, and sometimes people in charge need some extra training or maybe even a fresh look at the processes in place. I am hoping that they will look into what happened to me and take care of that broken process. In the end they say they are returning the money. The rest is up to them to fix . Safe travels everyone and what AMG offered during their presentation was worth taking the time to learn about. Sincerely, Crescent City CA

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