Complaint Review: Ripoff Report | Allen Marketing Group TRUSTED Business | Verified Safe™…businesses consumers can trust. Allen Marketing Group dedicated to creative solutions and industry leading customer support. Allen Marketing Group’s business consultants are trained in looking at problems with an objective and dynamic perspective. Their diverse business experiences have enabled them to provide insights and opportunities to growing businesses. - Internet
- Allen Marketing Group TRUSTED Business | Verified Safe™…businesses consumers can trust. Allen Marketing Group dedicated to creative solutions and industry leading customer support. Allen Marketing Group’s business consultants are trained in looking at problems with an objective and dynamic perspective. Their diverse business experiences have enabled them to provide insights and opportunities to growing businesses.
Allen Marketing Group TRUSTED Business REVIEW: Allen Marketing Group clients feel safe, confident, & secure when doing business with Allen Marketing Group. Allen Marketing Group is dedicated to 100% client satisfaction, tailored experiences, & success. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
*UPDATE: Allen Marketing Group recognized by Ripoff Report Verified™ as a safe trusted business service.
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EDitor's UPDATE: Positive rating and recognition has been given to Allen Marketing Group for its full commitment to quality customer service.
Ripoff Report's discussions with Allen Marketing Group have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Allen Marketing Group listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Allen Marketing Group's principal, Mr. Terry Allen, has informed us that his personal philosophy is that his clients success are the heart of the business. [continued below]....
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "It was truly great doing business with Allen Marketing Group! Everyone was very friendly, professional, easy to deal with and very reliable. I also appreciate them for being too responsive to my calls and emails. We were totally impressed!"
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Terry Allen during an onsite inspection held by a third-party verification company with no biases towards Allen Marketing Group
Allen Marketing Group is an Advertising firm based in Cedar City, Utah. Terry Allen stated the following about his company, "we provide various services to companies that seek to enhance or develop new services come up with new ideas. We also provide unparalleled service experiences, so we have a customer care and support team. In addition to that we can assist business with expanding their customer base."
Leads for Allen Marketing Group are primarily obtained through recurring advertising efforts as well as referrals from other satisfied customers. Mr. Allen proceeded to explain the sales and services process for potential clients, "just as you would buy something off a shelf at the store one can pick up the phone and give us a ring and a consultant would be on the other end of the line going over any products or promotions in which you may be interested in as a customer and if you are calling in for service related matters they would connect you with our business related matters team who would determine the individual needs of your business and how we can provide one of our many services to help them grow...over the years we have found great success in leveraging technology to market across social media and digital platforms. So, the same theory applies an individual may see our ad, flyer, product, or promotion and may have received it through the mail or through email and they can respond to it and engage in it that way."
CUSTOMER CARE & COMPLAINT RESOLUTION – ALLEN MARKETING GROUP
Mr. Allen was asked to describe a situation where a client was not satisfied with the level of service they received. He stated the following, "we have a pretty straightforward escalation process when it comes to unsatisfied customers. First and foremost we must recognize and we firmly believe that every customer is unique and the easier and more fluid processes that we have are important to ensuring their experience with us is satisfactory. So, to answer your question where we very rarely encounter instances where a situation needs to be escalated in order to find satisfaction we handle these escalations on a case by case situation whether it be an escalation or a customer indicating to us that they are dissatisfied our end goal is the customers 100% satisfaction."
When asked to comment on complaints posted on Ripoff Report's website Mr. Allen expressed that most of the reports were falsified. He additionally expressed that some reports are from real consumers that didn't allow Allen Marketing Group to remedy the issue at hand. Mr. Allen additionally stated, "I encourage any consumer that has a concern to let us know to ensure customer satisfaction and we need a fair opportunity to provide it. So that is my comment on those. I feel in some of those instances those consumers maybe jumped the ball and did not give our customer care team a chance to address their concerns." In order to assure future and current clients Allen Marketing Group are members of the Direct Marketing Association and have a BBB score and rating.
In order to ensure that clients are receiving the best experience possible Allen Marketing Group is dedicated to providing clear expectations and communication to their clients. Mr. Allen stated the following, "we continually enhance the marketing material and documents that our clients receive so that they have a firm understanding of their purchase and was is included and what is not included. We are continually reviewing our purchase documents and our procedures to ensure that items that are mentioned in those Ripoff Reports don't occur in the future."
Allen Marketing Group is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Bruce stated the following, "quite frankly we are honored to be a part of the program. Ripoff Report has been around for many years and they are obviously are a long-term advocate for consumers. But we appreciate the opportunity of them allowing us to say, 'Hey we are a real business and we want to make our customers happy.' They have been very willing to work with us and let us join the Corporate Advocacy Program.
ALLEN MARKETING GROUP – STATEMENT FROM THE DIRECTOR – TERRY ALLEN
" We believe that our tailored service experiences are the best in the industry. I encourage you to visit our site, read our blog, and understand more about our business. Whether the need of the customer be simple or complex, you'll find our team is well-equipped to handle it. Thank you for allowing us the opportunity to earn your business.-Terry
Allen Marketing Group's team expressed that they feel confident doing their job and look forward to continuing to provide excellent customer service. Allen Marketing Group takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Allen Marketing Group provides a very positive environment to work. They want to make sure the customers have a good experience so we are given the best tools available to do our jobs. It's nice to work for a place that cares about their customers."
Ripoff Report was pleased to learn that Allen Marketing Group's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM ALLEN MARKETING GROUP
Allen Marketing Group recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Allen Marketing Group has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Mr. Allen, Ripoff Report is convinced that Allen Marketing Group is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Allen Marketing Group meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Allen Marketing Group Internet
I was contacted by Allen Marketing Group to take advantage of a 4 day/3 night "special" promotion for $119 at select locations, with the understanding I would attend a 90 minute presentation. Also included in the package was a 8 day/7 night trip and $100 Dining Dollars which I would receive after the presentation. Once the sales person finshed with explaining the terms, I asked "if there were any other fees I need to be made aware of" and her reply was "no". Based on the information she communicated, I agreed to move forward with the purchase. The sale's person explained I would receive an email and a "packet" in regards to my purchase, in which I had 14 days to cancel to be refunded.
About a month went by and I did not receive an email or a packet via postal mail, so I called the compnay back inquiring about the information. The sales person I spoke with was extremely rude and insisted they had sent me the information. i explained to her I didn't receive anything in regards and was wondering if they can send it to me.
Fast forward a few weeks later and I decided to reach out to the company to book dates for the promotion. Then is when I was informed I needed to pay a premium on the room, as well as taxes and resort fees. The sales person could not tell me the resort fees for any of the hotels, nor could he tell my the taxes. I also asked about the location of the presentation and he didn't have much information to give in regards to that matter as well. He also explained it could take up to 2 weeks to confirm hotel reservation and then someone would contact me about the presentation date and time. I explained to the gentleman I was uncomfortable moving forward becasue all the information was not disclosed to me when I initially purchased the promotion and therefore, I requested a refund. He agreed to waive the room premium if I would move forward, so I accepted. Four days later I receive a phone call from the sales team informing me my dates requested was not available so I would need to choose other dates. I explained this was already misleading and more of a headache than what it was worth and I wanted my money refunded. The sales person said I could not be refunded becasue it was outside the 14 day policy and I had up to 3 years to take advantage of the promotion I purchased. I requested to speak with a manager/supervisor in regards and she said there isn't one available. I mentioned to the sale's person I would be contacting my bank to dispute the charges and thats exactly what I plan to do.
If it's too good to be true, chanes are it is. These people falsely advertised a vacation packet and then make it difficult to book a stay at any of the provided location. They are very misleading and dishonest.
This report was posted on Ripoff Report on 05/30/2017 11:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/allen-marketing-group-trusted-business-verified-safebusinesses-consumers-can-trust-allen-marketing-group-dedicated-to-creative-solutions-and-industry-leading-customer-support-allen-marketing-groups-business-consultants-are-trained-in-looking-at-problems-with-an-objective-and-dynamic-perspective-their-diverse-business-experiences-have-enabled-them-to-provide-insights-and-opportunities-to-growing-businesses/internet/allen-marketing-group-internet-1376105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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