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Ripoff Report | Allen Marketing Group TRUSTED Review - Nationwide
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Report: #1313104

Complaint Review: Ripoff Report | Allen Marketing Group TRUSTED Business | Verified Safe™…businesses consumers can trust. Allen Marketing Group dedicated to creative solutions and industry leading customer support. Allen Marketing Group’s business consultants are trained in looking at problems with an objective and dynamic perspective. Their diverse business experiences have enabled them to provide insights and opportunities to growing businesses. - Nationwide

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  • Reported By: Carmean Ridley — Atlanta California USA
  • Author Confirmed What's this?
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  • Allen Marketing Group TRUSTED Business | Verified Safe™…businesses consumers can trust. Allen Marketing Group dedicated to creative solutions and industry leading customer support. Allen Marketing Group’s business consultants are trained in looking at problems with an objective and dynamic perspective. Their diverse business experiences have enabled them to provide insights and opportunities to growing businesses. Nationwide USA

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Allen Marketing Group for its full commitment to quality customer service.

Ripoff Report's discussions with Allen Marketing Group have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Allen Marketing Group listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Allen Marketing Group's principal, Mr. Terry Allen, has informed us that his personal philosophy is that his clients success are the heart of the business. As a businessman, Mr. Allen feels it is critical to listen to his clients and respond properly. By always putting customers first, Mr. Allen hopes to maintain Allen Marketing Group as a successful enterprise both now and for many years to come. Those who do business with Allen Marketing Group will quickly take note of the level of intracity and perfection in which the brand operates. From the moment you interact with a member of their team you will feel the dedication, passion, and professionalism that encompasses them.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "It was truly great doing business with Allen Marketing Group! Everyone was very friendly, professional, easy to deal with and very reliable. I also appreciate them for being too responsive to my calls and emails. We were totally impressed!"

Allen Marketing Group is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..





The information provided in this report below is based on comments made by Terry Allen during an onsite inspection held by a third-party verification company with no biases towards Allen Marketing Group

Allen Marketing Group is an Advertising firm based in Cedar City, Utah. Terry Allen stated the following about his company, "we provide various services to companies that seek to enhance or develop new services come up with new ideas. We also provide unparalleled service experiences, so we have a customer care and support team. In addition to that we can assist business with expanding their customer base."

Leads for Allen Marketing Group are primarily obtained through recurring advertising efforts as well as referrals from other satisfied customers. Mr. Allen proceeded to explain the sales and services process for potential clients, "just as you would buy something off a shelf at the store one can pick up the phone and give us a ring and a consultant would be on the other end of the line going over any products or promotions in which you may be interested in as a customer and if you are calling in for service related matters they would connect you with our business related matters team who would determine the individual needs of your business and how we can provide one of our many services to help them grow...over the years we have found great success in leveraging technology to market across social media and digital platforms. So, the same theory applies an individual may see our ad, flyer, product, or promotion and may have received it through the mail or through email and they can respond to it and engage in it that way."



CUSTOMER CARE & COMPLAINT RESOLUTION – ALLEN MARKETING GROUP

Mr. Allen was asked to describe a situation where a client was not satisfied with the level of service they received. He stated the following, "we have a pretty straightforward escalation process when it comes to unsatisfied customers. First and foremost we must recognize and we firmly believe that every customer is unique and the easier and more fluid processes that we have are important to ensuring their experience with us is satisfactory. So, to answer your question where we very rarely encounter instances where a situation needs to be escalated in order to find satisfaction we handle these escalations on a case by case situation whether it be an escalation or a customer indicating to us that they are dissatisfied our end goal is the customers 100% satisfaction."

When asked to comment on complaints posted on Ripoff Report's website Mr. Allen expressed that most of the reports were falsified. He additionally expressed that some reports are from real consumers that didn't allow Allen Marketing Group to remedy the issue at hand. Mr. Allen additionally stated, "I encourage any consumer that has a concern to let us know to ensure customer satisfaction and we need a fair opportunity to provide it. So that is my comment on those. I feel in some of those instances those consumers maybe jumped the ball and did not give our customer care team a chance to address their concerns." In order to assure future and current clients Allen Marketing Group are members of the Direct Marketing Association and have a BBB score and rating.

In order to ensure that clients are receiving the best experience possible Allen Marketing Group is dedicated to providing clear expectations and communication to their clients. Mr. Allen stated the following, "we continually enhance the marketing material and documents that our clients receive so that they have a firm understanding of their purchase and was is included and what is not included. We are continually reviewing our purchase documents and our procedures to ensure that items that are mentioned in those Ripoff Reports don't occur in the future."

Allen Marketing Group is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Bruce stated the following, "quite frankly we are honored to be a part of the program. Ripoff Report has been around for many years and they are obviously are a long-term advocate for consumers. But we appreciate the opportunity of them allowing us to say, 'Hey we are a real business and we want to make our customers happy.' They have been very willing to work with us and let us join the Corporate Advocacy Program.



ALLEN MARKETING GROUP – STATEMENT FROM THE DIRECTOR – TERRY ALLEN

" We believe that our tailored service experiences are the best in the industry. I encourage you to visit our site, read our blog, and understand more about our business. Whether the need of the customer be simple or complex, you'll find our team is well-equipped to handle it. Thank you for allowing us the opportunity to earn your business.-Terry

Allen Marketing Group's team expressed that they feel confident doing their job and look forward to continuing to provide excellent customer service. Allen Marketing Group takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Allen Marketing Group provides a very positive environment to work. They want to make sure the customers have a good experience so we are given the best tools available to do our jobs. It's nice to work for a place that cares about their customers."

Ripoff Report was pleased to learn that Allen Marketing Group's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM ALLEN MARKETING GROUP

Allen Marketing Group recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Allen Marketing Group has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Mr. Allen, Ripoff Report is convinced that Allen Marketing Group is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Allen Marketing Group meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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TLC Resorts Vacation Club Allen Marketing Group Cedar City Utah

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer, so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.

STATEMENT FROM ALLEN MARKETING GROUP:

Shortly after this report we completely revamped the Advertising plan and changed the marketing materials to reflect additional disclosures, terms, and additional fees that may apply for promotional products that we advertise. The customer received a full refund outside of the 14 day policy.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Allen Marketing Group called me and offered me a 3 night 4 day hotel stay at Bally's Casino in Las Vegas. This offer was to include 8 free show tickets, a restaurant.com card, dinner for two, a Las Vegas Bite Card, and $1000.00 travel credit. When speaking to the salesman, we talked about the travel credit specifically because that's what interested me the most. I asked him if I could use the credit at any hotel I wanted, and he said yes.

He also told me that the credit could be used for plane tickets. So I then asked if I could combine hotel and plane ticket cost and use the travel credit. He said yes. I speciffically asked if there was any strings attached to the travel credit and he explained no, I could use it the way I explained. So I bought the package for around $350.00

The deal was to receive the hotel stay and other rewards in exchange for my time listening to a presentation by TLC Resorts Vacation Club. About a week before the trip I was called by representative who told me that I have to find my own transportation to the vacation club presentation off the strip in downtown Las Vegas. Which cost $20 out of pocket using UBER.

When we arrived to Bally's, I was asked to pay resort fees for each day we stayed. ( about $32.00/per day) I did not realize I would have to pay this fee, because the salesman did not fully disclose or make it clear that there would be fees upon arrival.

The vacation club presentation was horribly uncomfortable, and misleading. They tried to sell us points for $16,000, which we said no. Then took the price down to $10,000. By the time we left the price was down to $1,200.

Lastly, the thing I most wanted out of this deal was the traveling credit. I recieved it the day after I returned form the trip. Sadly I found out I would have to pay $25 to register. I can not book a hotel at any of the locations I want. And even if I did want one of the specific locations displayed on the specific website (http://www.marketingvouchers.com) there is resort fees and other fees that need to be paid. For a trip it looks like i need to pay $350 each person!!! Out of pocket!!!! Very dissappointed.

I spoke with Brent who gave me bad customer service, then with the superivsor over customer relations named Kymberly McArthur who was very rude, aggressive with her tone, and said she could not do anyhting to help the situation but book me another $300 trip to a place I don't want to go. Not including airfare, or any other charges that come up once I have dedicated to the trip. She insaulted me stating that if I am a teacher I should have read the fine print.

The show tickets included paying extra money out of pocket as well so I did not even use them. The bitecard only works for a limited amount of restaurants and does not have good deals. The restaurant.com card gives you credit towards a meal, and does not pay for it. Which was not how they explained it worked. In order to use the card, you must pay extra out of pocket and there is always a min. amount you must purchase the restaraunt. I received a $100 card. The restaurant I wanted to go to stated I must purchase $2000 worth of food just to get $50 off. ($100 card=$50 credit)

There is no one I can call to speak to about this, only Kymberly. She wont give out any information such as who her boss is. It is a private company, that use many other companys so that they can tell you it is not their fault directly.

This report was posted on Ripoff Report on 06/23/2016 11:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/allen-marketing-group-trusted-business-verified-safebusinesses-consumers-can-trust-allen-marketing-group-dedicated-to-creative-solutions-and-industry-leading-customer-support-allen-marketing-groups-business-consultants-are-trained-in-looking-at-problems-with-an-objective-and-dynamic-perspective-their-diverse-business-experiences-have-enabled-them-to-provide-insights-and-opportunities-to-growing-businesses/nationwide/tlc-resorts-vacation-club-allen-marketing-group-cedar-city-utah-1313104. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#4 Consumer Comment

Call the number

AUTHOR: Courtney - (United States)

POSTED: Saturday, December 16, 2017

 Please call and find out who the person is. Thanks

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#3 UPDATE Employee

Please do not buy

AUTHOR: CustomerCare0687 - (USA)

POSTED: Sunday, September 03, 2017

 I was an employee there for a few weeks and instantly could tell this was a scam. Please do not buy from these people. They force their employees to lie, and when a person rebuttals makes them read the T&C rather than accommodate customers. AWFUL employers. They let a rude and micromanagement woman lead the care side. And the sales side has no idea what the packages actually offer.

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#2 UPDATE Employee ..inside information

A lot has changed

AUTHOR: Customer Care and Service - (USA)

POSTED: Friday, September 01, 2017

We listen to our customers and since June of 2016 I know that we have changed products for the better and have a lot of happy customers.

  • Transportation (including airfare) is still not included.
  • Presentations are now scheduled closer to accommodations so you don’t have to travel as far to get there and as always, you are NEVER required to buy, sign, or join anything.
  • If you choose accommodations that require a resort fee, we’ll let you know that it’s your responsibility.  
  • The Travel Credit has been replaced, there are no fees and it is very easy to use.
  • More products and better deals have been added to the discount card.
  • Restaurants will never require you to buy $2,000 in food to use your dining card. More restaurants and better deals have been added.   
  • I personally strive to make sure every customer receives great customer service. We are not allowed to give bad service!

 

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#1 Consumer Comment

Sounds like a good deal to me

AUTHOR: frequent_traveler0210 - (USA)

POSTED: Tuesday, August 30, 2016

I've purchased many of these discount vacation rooms in the past. After reading through this complaint I must say that this sounds like a pretty good deal. Never have I purchased a hotel room and had the hotel taxes/ fees waived. Never have I paid $350 and been able to stay at anything close to that of Bally's. It's usually crap hotels. And NEVER have I paid $350 and been given the opporunity to get show tickets, a dining credit, or any type of anything. 

 

Can someone call me? I want to buy one of these.

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