Allied Interstate - ItelliRisk Collection Company Ripoff Attempting To Collect On Satisfied Account That The Originally Collected On Columbus Ohio

This is kind of a long story but back in 2003 my wife and I enrolled for dsl Internet service with SBC Yahoo at the time we signed a 2-year agreement. Because of work and the cost of living being high we decided to move to another area that was not covered by SBC. At the time I argued with them over the termination of contract fee since we were moving to an area without SBC Coverage.

We were never able to resolve the issue and my wife and I never paid the cancellation of service fee. In June of 2004 we received a letter from Allied Interstate indicating that we owned SBC Yahoo $455.91 but that they would accept 70%-$319.14 of the total. I spent the better part of a day and a half trying to locate someone that was responsible for the collection of this account (This required me enduring a lot of abuse and frustration). I finally through research I was able to find the name of one of there Upper Management's direct phone lines and called his office.

His assistant finally found someone to handle the account and after some negotiation the agreed to take $297.00 to satisfy the account. I gave them permission to withdraw four payments from my bank account in the amount of 74.25 each month until the total amount of $297.00 was satisfied (after reading this site I probably should not have given them access to my account like that but I did not have any problems with this). Payments were taken out of my account on 6/30, 7/30, and 8/26 and 9/30. After the 9/30 payment my wife called them and verified that the account was satisfied and that they would stop drawing money from our account.

They indicated that it was satisfied and we never expected to hear from them again. On Monday 05/22/2007 I received a letter from them attempting to collect the $158.91 that was negotiated out of the original amount. I called them when I got home and again after much hassle, abuse, screaming & yelling I was able to get to a Manager. I told him the story and he said it would be removed from their System. Again I thought that was the end of it.

Then today 05/24/2006 I received notification from my credit monitoring service that the account had been reported to the Credit Bureau as a NEW ACCOUNT I am assuming they did this to get around the 30 notification clause of the Fair Debt Collection Act. So I called them again. I spent the better part of today calling them and their excuse was that they don't report to credit bureau and it was the fault of the new owner of the account Midland Credit Management Inc. I called them and once again received more abuse and attempted intimidation.

After this I went to a Quasi Consumer Advocacy group and called them and recorded the call. Again with much drama and phone hang-ups (by their agents) I was finally able to get in contact with one of their management personnel. At this point after I argued with the manager for awhile the advocate chimed in and explained to the manager what was going on and gave him instruction on how he could listen to the tape of the my experience with their collection agents. The advocate informed the manager that this was going to be made available for others to listen to and asked him if he had anything to say in their defense. The manager went silent and said I will be right back. I honestly expected to hear a dial tone but he came back on the line.

He then said that he would contact the current Owner of the debt and square this away and have it removed from my credit. I indicated that I wanted a letter stating that this was resolved because if I ever heard from anyone regarding this debt again I would seek legal counsel. He did not want to do it but the Advocate once again chimed in and basically told the manager he had 24 hours to comply with my request. I gave the manager my fax number so we will see if I get the letter or not. For their sake I hope they do because I tend to be very tenacious and they will continue to hear from me until they do.

This evening I called the Owner of the debt and spoke to one of their management who was actually very helpful and is escalating this to their consumer complaint department. I once again gave them 24 hours to contact me.

Well it's been a fun day (I actually enjoy messing with these people at times) have to see if they actually comply with my requests.

Brian
Strasburg, Missouri
U.S.A.

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