Altisource Rental Homes Altisource Scam company. Terrible customer service. Atlanta, GA Nationwide

Altisource is the worst property company I've ever dealt with and also the worst company overall, ever. Terrible customer service. Terrible maintenance procedures. Dishonest, evasive, ignorant employees and contractors. I cannot get ahold of anyone. No one calls back.

Their listing agent required a full deposit in order to show us the home, which is against Altisource's own company policy. There was significant existing mold that we discovered during the inspection. Every plumbing connection in the kitchen leaked due to their incompetent remodel. They left moldy water in the carpet of this house, with my 4 year old and 1 year old, for over two weeks before even sending out an evaluation team. Almost a month later, repairs did not even start due to Altisource not approving contractors. My wife and kids have lived with my parents 1,000 miles away for a month and in a tiny hotel room for over a month because of Altisource's incompetence, negligence, and active maliciousness.

TX State law says that a reasonable amount of time to complete health and safety related repairs is 7 days. It took over 60 days, and we finally said enough is enough. We emailed them to terminate our lease. They waited two weeks to respond to our request, but backdated the termination request, leaving me with two weeks to move all of my property out of the house and find new living accommodations.

They also refused to refund my pre-paid first month's rent, even though we never even moved into the house, let alone lived there. Stay away from this company at all costs. Do not trust them with your family or your money. They took $3,420 from me and made my family homeless for 2.5 months. The fact that they paid for us to live in a hotel for a month is NOT compensation. It is not equivalent. It is an inconvenience, a health hazard, and an insult.

All I want is a safe and clean house for my kids to live in. I gave Altisource a lot of money, and far too much time and patience. In return, they have given me nothing but hardship and loss. Not only is this hurting me and my wife, it is really hurting my 4 year old and 1 year old sons, who have not had their own beds in almost three months. My 4 year old cries and says he wants to fix the broken house. He just wants to have a house to live in, and Altisource has ensured that things will be very difficult for us in the near future.