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Report: #372064

Complaint Review: Amazon.com - Seattle Washington

  • Submitted:
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  • Reported By: Lusby Maryland
  • Author Confirmed What's this?
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  • Amazon.com www.amazon.com Seattle, Washington U.S.A.

Amazon.com Amazon won't honor payment method offered for television Seattle Washington

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On August 27th, 2008 I ordered a $2300 television from Amazon.com. The next day I came home to an email that my order had been cancelled because my bank would not verify my billing information. I placed the order again and contacted customer service (the price of the television had gone up BTW). Same thing again. Customer service told me that they would assist again and replaced the same order, adjusted the price, but the order was cancelled again by their billing department. Called customer service again and asked for a manager. The manager informed me that there was a glitch in their system and to give them four days to correct the issue and replace the order. I waited four business days, called customer service and placed the order again (we are now a little over a week into this). Guess what - order cancelled again. So, Amazon gives me the phone number for Telecheck and tells me to contact them to see what the issue is. I call Telecheck who tells me they provided Amazon with an authorization code/number on August 28, 2008. Hmmm, so Telecheck validated my electronic check on the very first order! I call Amazon back and provide them with this information. They place the order again with special notes for the billing department. Yup, cancelled again. Call Customer service and this time they add a note to manually call the bank and I provide the bank phone number, the name of the manager and the assistant manager. Well, the bank never received a phone call, but they sure cancelled my order This time the customer service manager refused to even take my call and told the rep to replace the order and promise me that they would stay on top of it to be sure it went through. Well, that didn't work either - cancelled again. So tonight I call customer service and actually speak to a manager who informs me that they are a big global company and don't have the time to deal with all these situations like this and they aren't going to do anything, but that she will send the query back to the billing department again. Amazon doesn't care - they have no customer service. Why not just tell me that weeks ago and let me find somewhere else to order my television.

Sunshine
Lusby, Maryland
U.S.A.

This report was posted on Ripoff Report on 09/11/2008 03:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/amazoncom/seattle-washington/amazoncom-amazon-wont-honor-payment-method-offered-for-television-seattle-washington-372064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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