American West Digital credit card fraud charges to my account

My son won't be receiving the Sony digital camera he wanted for Christmas because of the ineptitude at American West Digital.

On Nov. 23rd I ordered a Sony camera from American West Digital. A week and half later I checked on the status of my order and the online order tracker said my order was "pending". After several phone calls and emails went unanswered I reached a sales representative at American Digital on Dec. 10th. I was assured that my order was confirmed, that they had the merchandise in stock and shipping would occur in the next day or two. I also asked if I would be sent a confirmation. "Yes, of course", was the reply.

However, three days later I made another set of phone calls and emails only to be told the camera was not in stock but I could purchase a different model for several hundred dollars more. I declined and asked to have my order canceled. American West once again assurred me my credit card would not be charged. This morning my card was charged $362 even though no merchandise was ever shipped.