Complaint Review: AMR Long Distance, Direct One - Santa Anna California
- AMR Long Distance, Direct One 1820 E. 1st Street, Suite 440 Santa Anna, California U.S.A.
- Phone: 800-665-5267
- Category: Telephone Companies
AMR Long Distance, Direct One ripoff business from hell Santa Anna California
On our Feb. 2002 bank statement I noticed a charge for a debit to our account in the amount of $61.02. We did not recognize the amount or the vendor - AMR Long Distance. I called the bank and contested the charge. The following month our account was credited while the charge was investigated. I was unable to get contact information for AMR.
The following month, March, 2002 another $61.02 was charged to my husband's debit card as "Long Distance Su" - not company name or contact, but we did not catch it. April, another $61.02 was charged to our account-payable to AMR LD Service P.
As I was going over our bank statement for July/Aug. another $61.02 was deducted from our account. This was listed as "Purchase Disc LD", with an 800#. I called the number, which provides the customer service for this company. They were unable to give me an address or fax number, unless I faxed my request to them, but said the company was DirectOne. I faxed them 3 times & finally got a response with a phone # (800)665-5276. The customer service agent, Francisco, agreed to credit our account for the August charges.
At that point I remembered the February situation - pulled out our old bank statements & discovered the March & April charges.
Niether of us has any idea how they obtained his debit card #. This totally sucks.
The bank can only got back to May & sez we're stuck for the March & April charges & that they cannot block this company from accessing our account in the future. They suggested closing the account & cancelling the card (we did!)
This account was opened in Englewood, CO. The customer service guy read me the name & address of another customer, thinking it was our charges. The other customer was in Englewood, CO. I'm wondering if this is a coincidence, or there's some link to that area or that specific bank.
This is costing us money & time and it doesn't seem like there are any consequences for this company & they just keep on keeping on, meanwhile taking lots of $ from lots of people. it sucks!
Anything we can do - like a class action lawsuit?
CLICK HERE: Rip-off Report uncovers who's who and who you need to contact to get a refund
This report was posted on Ripoff Report on 08/15/2002 05:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/amr-long-distance-direct-one/santa-anna-california-97205/amr-long-distance-direct-one-ripoff-business-from-hell-santa-anna-california-27035. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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