AOL Contact Numbers!

800# AOLNet ($6/Hr Surcharge)

P- 1-800-716-0023



800# Canada ($12 US/ C $16 )

P- 1-800-318-2265



888# X2 ($6/Hr Surcharge)

P- 1-888-265-4736



Access Numbers

P- 1-888-265-8005



AOL AAdvantage Program Information

-AOL AAdvantage Department-

I- #9439 P- 1-877-247-2058



AOL AAdvantage Account Information

-American Airlines Account Department-

P- 1-800-882-8880





AOL Anywhere (CE and Palm Support)

P- 1-888-235-0893

Queue Hours: 10AM - 12Midnight EDT 7 days a week



AOL Canada (All support)

P- 1-888-265-4357



AOL Investor Relations SN: AOLIR@aol.com

P- 1-703-265-2741



AOL Long Distance Service

P- 1-888-825-5265 (1-888-TALK-AOL)



AOL Long Distance Complaints

P- 1-877-872-9961



AOL Mexico (All support)

P- 01-800-522-3000

This number is exclusive to Mexico (ONLY works when a person is calling from

Mexico); NOT valid when calling from other countries.



AOL Mexico (Sponsered Account Test)

P- 1-888-719-9621



AOL On Your Phone Bill

P- 1-888-839-8458



AOL On Your Phone Bill Authorization

P- 1-866-486-0329



AOL PLUS (Satellite/DSL)

P- 1-888-849-3200



AOL Puerto Rico

P- 1-888-265-1111



AOL Subscription by Phone

P- 1-800-466-5463



AOL Tech BBS

P- 1-800-827-5808 also P- 1-703-481-2633



AT&T WorldNet

I(W)- #8156 P- 1-800-400-1447



Billing (Member Payment)

I- #9923 P- 1-888-265-8003

Handles billing issues for AOL members.



CAT Appeals/Screen name/Password

I- #9926 P- 1-888-265-3733

P- 1-888-265-8004



Handles the CAT Appeals process. When a member's account has been terminated

for a TOS violation, this queue evaluates whether the account can be

reactivated. In addition, they handle resetting member passwords.



Cendant National Values Program

I- #9480



Cendant Cancellations (all memberships)

P- 1-800-843-7777



Check Authorization

P- 1-800-741-7610



When a member creates an account using a checking account as billing method,

we are required to verify the accuracy of the information before the account

can be used. Check Authorization handles these calls.



CompuServe (General Support)

P- 1-800-848-8990

This is the main queue for all CompuServe issues.



CUC National Values Program

I- #9485



CUC Cancellations (all memberships)

P- 1-800-843-7777



Digital City

P- 1-877-AOL-LOCAL

Addresses any inquiries regarding the AOL Digital Cities program.



DSL Queue

P- 1-888-849-3200 (Billing, Tech and Saves)

Queue Hours: 8AM- 1AM EDT 7 days a week



Handles issues specifically related to AOL's DSL partnerships. This is a

special AOL service that includes broadband content and is cobranded with a

telephone carrier. This queue does not handle issues for callers not

enrolled in the cobranded AOL program. Those callers should be referred to

their ISP for assistance.



Fraud/Research (AOL)

I- #9930 P- 1-800-307-7969

Assists members with nontechnical, non-CAT related Compromised/Unauthorized

account issues for AOL.



CompuServe Fraud member's must call (P) 1-888-237-8638 for assistance.



Gateway.net Support

P- 1-888-395-2051

T- # 9919

Handles technical and billing issues for members of the Gateway.net ISP.



Gateway 'Instant AOL' Support

P- 1-877-485-1465

Handles warrenty claims and hardware issues with the Instant AOL device.



Globalnet International Support

I(W)- #8383 P- 1-703-264-1184

Provides assistance for members with US AOL accounts who are currently

outside the United States.



Invoice Accounts

I- #9801 P- 1-888-833-1819

Handles billing issues for members with Invoice billed accounts.



McAfee

P- 1-972-308-9960 (order software)

P- 801-492-2600 (tech support)



Member Save

I-#9970 From all Member Pay Queues

I-#9927 From all other queues



W-#8989 Only from Member Pay Queues



P- 1-888-265-8008

Handles all inquiries regarding account cancellation.



Microsoft Support

Standard Support: P- 1-425-635-7000 (Toll Call - Fee-Based Support only)



Internet Explorer Support: P- 1-425-635-7123 (Toll Call - Fee-Based

Support Only)



Orders/Sign Up By Phone

I- #9924 P- 1-888-265-8002

Handles both software orders and Sign Up By Phone.



Overhead Account Support

P- 1-877-440-7372 I- #9256 I(W)- #8256

This queue handles issues for members using overhead accounts.



Reactivations

I- 9932 P- 1-888-265-4042

Processes AOL account reactivation.



Registration Assistance (Non Technical)

P- 1-800-827-0035

Assists members with nontechnical registration help.



Sales/Product Info

P- 1-888-265-8001

Handles inquiries about AOL inc. products and order inquiries.



Sales/Save to Tech (All Queue)

I- #8161 (WinTech)

I - #8163 (Mac Tech)

Cold Transfer - #9920 (WinTech)

Cold Transfer - #9922 (MacTech)

Special transfer code for the Saves queue to direct transfer to technical

support.



Spin Off Sub Accounts

P- 1-888-758-0297

Queue handles inquiries about Spin Off Sub Accounts.



TCS (For Employees)

P- 1-888-827-0550

Handles time off requests for Internal employees.



Tech - Windows

I- #9920 P- 1-888-346-3704

Handles all technical support questions for the AOL Windows client.



Tech - Mac

I- #9922 P- 1-888-265-8007

Handles all technical support questions for the AOL Macintosh client.



Time Warner (Questions about Magazine Subscriptions)

P- 1-800-895-2068



Time Warner (Questions about TW Employee Program)

P- 1-800-664-1789



TTY Support (US and Canada)

P- 1-800-759-3323

Technical and Billing support for the hearing impaired.



Click here to read other Rip-off Reports on AOL