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Report: #1497993

Complaint Review: Apple ITunes Store -

  • Submitted:
  • Updated:
  • Reported By: Sandra — Willoughby Hills Ohio United States
  • Author Confirmed What's this?
  • Why?
  • Apple ITunes Store United States

Apple ITunes Store Customer Service Supervisor Ms. Natakki Refuse to refund $80.55 for a mistaken purchase on Lily’s Garden. Reported immediately and was told my purchase does not get a refund?

*Consumer Comment: No

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 I called and asked for a supervisor and she took my information gave me a claim number as well as her direct phone number and said she will call me Sunday (today is Thursday 07/24/2020). Later I got a receipt for the purchase from Apple for 91.14 for which $74.99+tax (80.55) was the error purchase. Then a hour later I got a email from someone named a Jade saying he reviewed my problem and said I would not get a refund.

I even contacted Lily’s Garden support waiting on them to verify purchase and cancel it so my money can b3 put back in my account. Wow it’s not enough I spend thousands with Apple to be ripped off without a condom. The purchase showed up but I did not touch a coin, because I would never spent $74.99 for a game package. Apple said they are refusing my refund because I had too many in the past, years ago my grandchildren ran up a hell a bill and they had to refuse my money.

But to turn around and flat out say we are not giving you a dime of your money back, it was your mistake hitting the wrong price. This is highway robbery Apple style. And I am pissed. I wish I could post receipt, email and error purchase.




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This report was posted on Ripoff Report on 07/23/2020 07:52 PM and is a permanent record located here: https://www.ripoffreport.com/report/apple-itunes-store/customer-service-supervisor-1497993. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

No

AUTHOR: Robert - (United States)

POSTED: Friday, July 24, 2020

They didn't "steal" from you...YOU made a mistake. While there is nothing that says they can't refund you, and if they did then good for them.   But it is NOT a RipOff if Apple does not want to credit your account.  Why not talk to the company that actually got the money to see if they would refund you?

It doesn't matter how much you have spent, it doesn't matter if you decided to not report other issues. Neither of those give you any brownie points. As for your previous history, the only way your grandkids could run up a huge bill is if you were negligent with your account and failing to put in protections such as requiring a  password before purchasing(or worse..giving them your password). How do they know that this isn't happening again and you are just trying to use the excuse that it was a "mistake".

But I do find it quite hillarious...do you really think that you removing your payment information from your account is going to leave them quaking in their boots? Although, with your previous history that is probably the smartest thing you can do to avoid these "mistakes" in the future.

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