Aqua Palace Spas & Pools Read their contract carfully before signing! Council Bluffs Iowa

Jason Mayer, Aqua Palace sales person, promised to have 6 guys deliver up the stairs and into my deck. He told me they would use slide boards to go up the 5 steps and across the vinyl deck, so it would not be damaged. I reviewed the contract and it said they would deliver to my curb. I asked Jason about this prior to signing the contract and he said, don't worry about it, he will take care of me and get it delivered as we discussed.  When it came time to deliver, the owner, Scott Rolenc, said he would not deliver it as part of the sale price.

He wanted another $600 to deliver it. I returned to the store and asked Jason if we agreed on delivery and he said yes, but Scott didn't want to do it. We agree to split the cost of $300 each so I could get it delivered. When I asked to get this in writing from Scott, Scott responded that any delivery was now off the table. I had to go pick it up and hired a crew to get it installed.  Per Scott's daughter, who works there, if I didn't pick it up, they would keep my deposit and do much more. I assumed much more was a threat of legal recourse.

Like I said originally, if you buy something from them, get Scott Rolenc to agree to it and have it in writing. Be sure that everything you discuss is line itemed also, they were suppose to have a feature included called "Mirco Silk", but Jason left that feature out of the contract. 

Boe Knapp purchased a special ordered hot tub, placed a deposit and signed a contract. Prior to delivery, the customer came in and was requiring us to do a spa delivery that was out of the scope of our normal delivery as agreed to in the contract. Customer handed us an "addendum" of multiple pages that he required to be added to our contract, requiring us to place the unit on an upper deck, carrying the spa up multiple steps, across a vinyl deck and dropped into a hole that was cut out in the deck for no additional charge. The spa was requested to be placed on concrete blocks, over a 10 ft retaining wall. This was best left to his contractor, who was responsible for and completed the installation.
Boe, we thank you for your continued business and are glad that you are fully enjoying your Marquis Spa!

I was visiting with my deck contractor and told him about my experience with Aqua Palace. He proceeded to tell me that he had a deck job in Iowa and how Aqua Palace tore up his work trying to put in a spa. They refused to come back and repair the damage they caused. He called them "a joke" and would never do business with them. 

 Firstly, reading your contract BEFORE you sign ANYTHING is just COMMON SENSE! An ability that is ALMOST a super power these days. Secondly, they don't NEED to be BBB accredited. The BBB has NO POWER TO DO ANYTHING! Any dipstick with the amount requested can get an A+ rateing with the BBB. Lastly, WHY is it ALWAYS someone elses problem when YOU screw yourself over?? YOU didn't read the contract so YOU get to deal with whatever the contract stipulates. While I agree IF the sales person gave you verbal assurances they should follow up on it, but come on! HOW do we KNOW that what YOU are saying is THE TRUTH? YOU can and will say ANYTHING you can to get back that money! YOU will find ANY loophole to get out of it! So HOW can we take what YOU say is the truth at its face value?? See the problem? YOUR POST is one sided and absolves YOU. In ANY situation there will be fault, but YOU place it ALL on them. WHERE is the other side of this tale? You know the one where either the owner or the employee in question tells THIER side of it all?? WHERE is the part when YOU accept YOUR role in all of this. Even when YOU admit to something LIKE fault its STILL pushed off on THEM! How about YOU make a post where YOU COMPLETLY ADMIT THE FAULT YOU HAD! At the end of the day, THEY ONLY HAVE TO HONOR WHAT WAS SIGNED FOR! If they are doing THAT, then all YOU have done is defame them on a media outlet and potentially setting yourself up for a lawsuit!! You know since its JUST your word that YOU were given verbal assurances. DID you record that conversation as PROOF? If NOT then stop while YOU are ahead. And 3 THREE complaints DOES NOT A BAD BUSINESS MAKE!