Complaint Review: Aristo E-Cigars - M corona California
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- Author Not Confirmed
- Aristo E-Cigars 401 S.Lincoln M corona, California USA
- Phone: 888.249.0668
- Web: ARISTOCigars.com
- Category: Miscellaneous Electronics
Aristo E-Cigars Broke in 60 Days M corona California
*Author of original report: refunded
*UPDATE Employee: Matter Resolved With Customer
Show customers why they should trust your business over your competitors...
I purchased an Aristo e-Cigar on 6/30/15, I paid for a 2 day delivery and the package was late.
I inquired on 7/2/15 and the company ignored the email
8/2 the e-cigar ($110 dollars in total) stopped working!
I emailed them on 8/2 expecting to get a replacement
I emailed them on 8/4 & 8/8 to this day no reply
This product is poorly made and the company does not stand behind the merchandise.
I would have been happy with a replacement or partial refund
This report was posted on Ripoff Report on 09/30/2015 09:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/aristo-e-cigars/m-corona-california-92882/aristo-e-cigars-broke-in-60-days-m-corona-california-1258155. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
refunded
AUTHOR: - ()
SUBMITTED: Thursday, October 08, 2015
Aristo contacted me after this report and described an email filter problem.
I resent my emails from the date of the problem
Aristo kindly refunded me for the purchase of the product right away.
thank you for the customer support
#1 UPDATE Employee
Matter Resolved With Customer
AUTHOR: Aristo Cigars - (USA)
SUBMITTED: Wednesday, September 30, 2015
Due to email technical issues this customers emails were not recieved and thus no response was issued.
We do strongly suggest customers to call us at 888.249.0668 if any problem arises, which would give us a fair opportunity to respond before a customer takes actions such as this.
We always strive to show our customers we are there for them if any problems arise.
This matter was resolved with this customer. Product quality and our customers satifaction is very important for Aristo Cigars.
This to date, is the only public complaint ever filed and we are sorry to see a great customer go.
Best of luck.
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