Aron Scott Thunder Bird Concepts Company fails to honor their business commitments. Shelter Island, California

In April, 2009  I placed an order for a wind blocker for my 2002 Ford T-Bird, its was from an email solicitation I had received from this company.  I had bought items for this car before and was happy with them.  When this product arrived it did not do what the claims of the company said. They offer a 100% Easy, No Questions Ask, stratification return policy, so I called and spoke with Shawn, who stated he was the customer service manager. I told him the product did not do the job they advertised and I was unhappy with it and wanted to return it.  He said that would be fine, that they would issue a credit to the credit card I use for the refund when they received the item back.  I shipped the items United Parcel Service back to them, and the signed for the product in May 2009.  When the credit on my account did not appear I called and got the biggest run around in history.  I was told I should have bought, at "extra cost" there customer satisfaction insurance policy, but since I did not it would take some time to investigate before credit would be issued.

In May I called my bank and disputed t he charge to my credit card.  The bank then issued a credit to may account and told me they would bill back the merchant.  The bank sent me a letter asking for my signature, and a copy of proof where I returned the merchandise to the seller.  I completed this and maile back to bank three days later.  The bank states they do have this in their file.

Yesterday, 9/23/ 2009  five months later the bank comes back and said they could not get my money back, and debited my bank account to get back the credit they issued me 5 months ago.  This is how Chase bank protectes and values its customers.

Now that I have filed this complaint, I intend to contact the company, and place formal demand for my money back, or I will take proper legal action.  I also intend to contact the banking commission and report the illegal treatment of this charge back.