Ascentive Com Software ripoff never received the credit due to me, instead they charged me. Philadelphia Pennsylvania

Last year August 2002 I purchased the promoted software from Acsentive cost $39.95 with a 30 day return policy if I was not satisfied. I tried the product but I did not give any improvement working with the computer. I called the company and was promised a credit for the amount paid.

I never received this credit ($39.95). To top it off, Ascentive charged me on my credit card this August 2003 another $39.95 for something I never ordered or received.
I mailed ascentive a registered letter, this letter was received and signed for at 28 Aug 2003, questioning them about this but I did not yet get any response from this company. What would you call this?

Gerry
lunenburg, Ontario
Canada