Complaint Review: Ashley Neal, Tile Of Luxury, Power Productions, Tileofluxury.com, Texasfirestone.com - San Antonio Texas
- Ashley Neal, Tile Of Luxury, Power Productions, Tileofluxury.com, Texasfirestone.com 4901 Broadway #132 San Antonio, Texas U.S.A.
- Phone: 210-372-3300
- Web:
- Category: Building Products
Ashley Neal, Tile Of Luxury, Power Productions, Tileofluxury.com, Texasfirestone.com SCAM! SCAM! SCAM! You'll never see the tiles or get your deposit back San Antonio Texas
*UPDATE EX-employee responds: Cheap Mexican Labor
*REBUTTAL Individual responds: Customer was refunded immediately upon her first request...she posted this the same day of req.
*REBUTTAL Owner of company: Refund was made at customers request.
*Author of original report: Received a check
Ordered tiles June 6th. Paid through Paypal. Still no tiles. No one answers the phone - although "Doug" did today and immediately hung up on me - a great sign of a valid vendor. No ones answers messages or emails. Looks like lost money. DO NOT ORDER FROM THIS MERCHANT. They are a FRAUD.
Pissed off
Burlingame, California
U.S.A.
This report was posted on Ripoff Report on 10/13/2007 04:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ashley-neal-tile-of-luxury-power-productions-tileofluxurycom-texasfirestonecom/san-antonio-texas-78209/ashley-neal-tile-of-luxury-power-productions-tileofluxurycom-texasfirestonecom-scam-278640. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 UPDATE EX-employee responds
Cheap Mexican Labor
AUTHOR: Cheap Mexican Labor - (U.S.A.)
SUBMITTED: Tuesday, October 14, 2008
My husband, brother in law, and several friends "worked" for Ashley and Doug in Van Horn, TX. Every morning those guys were on time at work and worked hard stacking pallets after pallets of stone.... They were never paid.... and when they confronted Doug (whom is a P.O.S) he gave them a check for $91.00 to split between 6 guys for TWO weeks of hard labor in the sun.... Oh and if Doug's wife is reading this he was seeing a woman from Van Horn the whole time he was there! So please do NOT order from these low life a-holes!!!
#3 REBUTTAL Individual responds
Customer was refunded immediately upon her first request...she posted this the same day of req.
AUTHOR: Distribution - (U.S.A.)
SUBMITTED: Wednesday, October 17, 2007
Our company was defrauded on a quarry lease and they were informed of the situation. They said they wanted to wait on the stone. Without contacting us again, they posted this libelous statement about our company.
We immediately refunded them upon their request on Monday after they contacted us on Saturday. Thus, the request for refund came on a weekend and we overnighted her a check on Monday. We never knew that this report had been filed till Tuesday. It is highly unfair and a slanderous statement and completely untrue. We have 100's of happy customers and can supply references to anyone that needs to know.
The company she is complaining about is NOT TILEOFLUXURY.COM but Texasflagstone.com which is now up and running with a current lease from the state.
They have promised to remove this posting as it is not true.
#2 REBUTTAL Owner of company
Refund was made at customers request.
AUTHOR: Distribution - (U.S.A.)
SUBMITTED: Tuesday, October 16, 2007
This was an unfortunate situation. We are a successful tile company that ships tile daily all over the usa with 100's of happy customers including designer homes, parade of homes and celebrity homes including Tyler Perry, Dell computer owners, etc.
we bought this quarry and when this order was made the state of texas told us that the lease we bought was not in force. we had to work several months to get it straight...gigi and lonnie autry told us they would wait till october and we were really working to get the stone for them as we just got the lease back. she did not call me although i had spoken to lonnie autry about this..she never called our office once before posting this.
she requested a refund, we sent it and in the meantime this was posted....she has promised to remove it toniight.
to call us a scam is clearly not true and we never have defrauded anyone. we have an office, showroom and warehouse full of tile and stone in san antonio texas for anyone to see.
#1 Author of original report
Received a check
AUTHOR: Pissed off - (U.S.A.)
SUBMITTED: Tuesday, October 16, 2007
I have received a check for my deposit. Upon it clearing, I will remove this post.
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