AsSeenOnTVWarehouse Imperfect Brownie Internet

My wife and I love brownies, but hate having to cut them into squares after they're baked. The Perfect Brownie - which is a baking device in which brownies are already made into squares while baking -was the apparent solution to our problem. So in February, we ordered it. We received an email later in February confirming shipment - but never received the item. After (6) emails to AsSeenOnTVWarehouse and (2)  telephone calls during which messages including our telephone number were left, no responses have been received. Our February statement fo rthe credit card we used shows a charge for this company. Yet over (2) months later, we're still making Imperfect Brownies.