Atlantic Oceans Carpet Cleaning BEWARE: Rude and Unprofessional Customer Service Virginia Beach VA

We purchased a Groupon from Atlantic Oceans Carpet Cleaning and made an appointment for cleaning.  We were putting our house on the market to sell in 2 days.  When the men came to clean they called me and said our painters were still at the house and that they could not do their carpet cleaning.  

The painters were supposed to be finished some touch up in the morning and the carpet cleaners were to come some time after noon.  The painters offered to finish up and move any furniture they needed moved.  The cleaners called me and said they could not do the work.  I said I totally understand.  They said they could come back on Saturday.  I explained that would be too late because our house was going on the market on Wednesday.  

The owner called and immediately said that it wasn't their fault.  I told him I agreed but I was assured that the touch up painting would be done in the morning.  He was beginning to get nasty and said that he still had to pay his workers and for gas to come to my house.  Then he said (in an ugly tone) that we were going to have to pay a $49 same day cancellation fee.  I said that I didn't see that anywhere in the paper work.  He said that in the state of Virginia they don't have to have that written.  I told him I wasn't going to pay it and he said that he would make sure it went on my credit.  Then he called me a "loser" and hung up.  

My husband called him back and complained about his unprofessional nature and about him talking to me the way he did.  The man denied calling me a loser and said that he had the conversation recorded.  My husband asked to hear it and the man said we would have to subpeona him to get it.  My husband asked him for his name and he would not give it and then hung up.  The customer service at this company is non-existent and extremely unprofessional.