Complaint Review: AT&T GoPhone - Internet
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- Author Not Confirmed
- AT&T GoPhone 2011 Camino Del Este North, San Diego Internet United States of America
- Phone:
- Web: http://www.att.com
- Category: Cellular Phone Companies
AT&T GoPhone AT&T Steals money from pre-paid accounts. Do not use AT&T Go Phone Internet
*Consumer Comment: Yes they do.
*Author of original report: AT&T GoPhone is stealing money
*Consumer Comment: Phone Company Is Not A Bank
Show customers why they should trust your business over your competitors...
I put $40 on AT&T GoPhone. I specifically asked Customer Representative if that money will ever expire. I was told they would not. However to my surprise after 90 days AT&T says - Your money are expired. I wonder how can money expire :) So i gave them my money to pay for the services that I might use and they are taking my money for nothing.Hmm - Isn't that called stealing ?
This report was posted on Ripoff Report on 01/29/2011 06:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att-gophone/internet/att-gophone-att-steals-money-from-pre-paid-accounts-do-not-use-att-go-phone-internet-688499. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
Yes they do.
AUTHOR: Jacob - (USA)
SUBMITTED: Monday, January 31, 2011
This is just another example of a consumer closing their eyes, putting their fingers in their ears, screaming "LA LA LA" and then trying to blame the company for their own carelessness.
#2 Author of original report
AT&T GoPhone is stealing money
AUTHOR: Demian Vladi - (United States of America)
SUBMITTED: Monday, January 31, 2011
GoPhone is a prepaid service. You put some money into account in order to pay for minutes later. Yes it is not a bank. But - unused money should be returned to customer !!! Not taken by the company. Essentially what AT&T does is stealing. And as it is mentioned in report #681608 AT&T does nor discloses nor warns customers about any expiration on the opened account !!!
#1 Consumer Comment
Phone Company Is Not A Bank
AUTHOR: Jacob - (USA)
SUBMITTED: Saturday, January 29, 2011
There are no prepaid cellular plans in the US that will just take your funds and hold them forever for free. Since they have a limited number of phone numbers they can allocate, and they make money by selling cellular service, it would be crazy for them to hold it forever for free, and it doesn't make sense that you would believe that they would.
I don't believe they would really tell you it would never expire, but even if one bad customer service rep actually did say that, the terms and conditions are always spelled out in detail whenever you buy a cell phone (and also on the company's web site).
This is not called "stealing." It is called "you bought something you didn't know how to use."
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