Complaint Review: AT&T High Speed Internet Access - New York New York
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- Author Not Confirmed
- AT&T High Speed Internet Access 32 Avenue of the Americas New York, New York United States of America
- Phone: 1.888.321.2375
- Web:
- Category: Internet Service Providers
AT&T High Speed Internet Access Overcharge/Nondelivery of paid service New York, New York
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Why would they sell us a product they knew they would be incapable of delivering?
We have been overcharged for a couple of years by ATT. We were paying for 1.5 DSL and have been having problems since installation. We have received a few new modems but no one ever determined what the reason was for slow/frequently dropped Internet access. About 2 weeks ago we got so irritated we finally decided to figure out if it was actually fixable.
A service agent finally told us were 21,500 feet from the office and 1.5 doesn't have a signal past 18,000 feet and said the only way we could get service was if we downgraded.
We have been receiving dial up speed but paying for DSL for a couple of years.
After calling for about 2 years, you would think someone would have realized this.
We live in a major metro area so this is very strange.
And laughably enough, when were trying to get this straightened out today, someone tried to sell us U-Verse!
I have been dying to trade my BB for an Iphone but would never except this level of service and would not recommend ATT even to an enemy. To top it all off, I am an hour over on my cellphone bill from being on the phone with ATT for 2 weeks! (Every time you call, you get a different rep. who asks you the same 50 questions,and then transfers you to do it all over again. EVERY TIME)
05/24/2010 09:08 AM 8883212375 56mins
05/21/2010 09:26 AM 8883212375 11mins
05/20/2010 07:00 PM 8883212375 17mins
05/20/2010 11:41 AM 8883212375 15mins
05/17/2010 11:36 AM 8883212375 24mins
05/12/2010 12:05 PM 8883212375 85mins
05/12/2010 11:37 AM 8883212375 27mins
This service issue is still unresolved and we're basically scouting out new services before scrapping this incompetent service all together.
This report was posted on Ripoff Report on 05/24/2010 03:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att-high-speed-internet-access/new-york-new-york-/att-high-speed-internet-access-overchargenondelivery-of-paid-service-new-york-new-york-606786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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