Report: #1293118

Complaint Review: at&t

  • Submitted: Fri, March 11, 2016
  • Updated: Fri, March 11, 2016
  • Reported By: Mel — Olympia Washington U.S.A.
  • at&t


at&t won't return over payment to the deceased person's family with out knowing her favorite restaraunt name.. Carol Stream Nationwide

*Author of original report: It's not worth it.

*Consumer Comment: Not Rocket Science

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My Mother-in-Law passed away February 19th,2015. We recieved a bill from at&t in December, 2015. It showed she had a remaining credit of 32.66. I called and requested they refund her money. They said that it would be on the next billing cycle.


My husband called them again in February, wanting to know why the funds had not been returned. At first they told him he would need to know the name of her favorite restaraunt. Finally they agreed to send it to her last known address (which has all been forwarded to our house). Nothing. She has been dead for over a year, and yet  they still hold on to her money.

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#1 Author of original report

It's not worth it.

AUTHOR: - ()

The legal counsil would cost more than the refund. Can you imagine how much money at&t makes, if they do this with every customer that dies? It's not about the money, it's the lack of ethics that bothers me. If they can send a bill with a credit, and it comes here, I am quite certain anything else they were to send would come here too.

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#2 Consumer Comment

Not Rocket Science


 The favorite restaurant question was probably a security question she answered when setting up the account. They probably sent the payment in the mail with the envelope marked "do not forward". You will need to explain to them the address change matter. If the estate is represented by counsel, they can resolve this very easily.

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