Complaint Review: ATT/Vesta/Sunday NFL Ticket - Dallas Texas
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- Author Confirmed
- ATT/Vesta/Sunday NFL Ticket 208 South Akard street Dallas, Texas United States
- Phone: 1-800-331-0500
- Web: info@att.net
- Category: Wireless Carrier
ATT/Vesta/Sunday NFL Ticket Our ATT internet bill was padded with unauthorizeds charges Dallas Texas
*Consumer Comment: The dog ate my homework
*Author of original report: Response
*Consumer Comment: What A Joke!
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After taking a look at the itemized ATT and bill and noticing a vast difference in charges, I found that we had been paying $44 per month over the last 2 years for an ATT vesta prepaid go phone (we have never had a prepaid phone), that we were billed for Sunday NFL Tickets for 2 years, and that we were also charged for HBO for about 10 months at $18 a month.
Numerous calls have not resolved this bill padding. I've simply been told that we received a free trial period for HBO and the NFL and after that it automatically was charged to us. Nobody ever was informed or asked of the free trial periods or the auto enrollment. The veste pre paid phone charges still have not been explained.
This report was posted on Ripoff Report on 01/15/2019 01:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/attvestasunday-nfl-ticket/dallas-texas-75202/attvestasunday-nfl-ticket-our-att-internet-bill-was-padded-with-unauthorizeds-charges-d-1471448. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
The dog ate my homework
AUTHOR: voiceofreason - (United States)
SUBMITTED: Wednesday, January 16, 2019
Lady, lady, down a chill pill, huh? Very few people wake up suddenly and realize their cable company has been charging them for nonexistent services for TWO YEARS!
I'm not saying it doesn't happen. I've personally noticed charges for things that eluded me for several months. We're all human and get careless with such things. But two years?
Bottom line is that you can probably get a couple to maybe a few months worth of charges back and maybe, just maybe the whole thing, or most of the phone charges if you never had such a phone, or its service, but you'll need to document what you contracted with them for.
The key question is, what was the monthly cost you knowingly contracted for, for whatever service you intended to have with them? AND given that, why didn't you notice you were paying significantly more each month than that amount?
This just ain't adding up. It would be different if maybe there was one additional level of programming added at some point that you never noticed, but these 3 services combined must have added quite a bit to whatever you expected to pay each month. You saw the money walking out the door each month, didn't you?
#2 Author of original report
Response
AUTHOR: Julee - (United States)
SUBMITTED: Tuesday, January 15, 2019
The dumbing down started with people like you who turn hostile without having all of the facts. "Didn't see"...since I've been partially blind and just received a cornea transplant that part is half true. ATT can pad bills with misleading charges, sneak in free trials without consent and without informing the consumer and then auto roll it into autopay...yet you blame the victim.
Do you work for ATT? Bet you do. After having some research done it is clear that ATT has quite a few class action lawsuits they've settled for this very thing. Shame on you. In the meantime I'm taking legal action and bringing to light the manipulative tactics this corporation uses. Have a nice day Troll.
#1 Consumer Comment
What A Joke!
AUTHOR: The Dog - (United States)
SUBMITTED: Tuesday, January 15, 2019
Here's what you are telling the world and am I ever impressed!!!! You have this service for TWO YEARS yet YOU don't even bother to see what YOU are being charged for in that ENTIRE TWO YEAR PERIOD!!! The dumbing down of America...another prime example!!!
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