Auto World Usa Bedford Heigths. OH SCAM ARTIST, UNPROFESSIONAL, NO CUSTOMER SERVICE, SOLD ME A CAR WITH BAD TRANSMISSION Bedford Heights, Ohio

This claim is not warranted and here is why....We are a volume dealer (sells a lot of vehicles), that sells at whoelsale pricing (very little profit margin) and because of this business model we sell all of our vehicles as-is and the customer signs a {BUYERS GUIDE} that clearly states the following in big bold type...(AS-IS,No Warranty Expressed or Implied, ALL FUTURE REPAIRS ARE THE SOLE RESPONSIBILITY OF THE PURCHASER). We also verbally speak about warranty products and other insurance at time of delivery. The customer has to sign the "AS-IS" FORM and the other forms stating we offered them the opportunity to purchase a WARRANTY at the time of delivery. We also sell our warranties at wholesale pricing. Yes, we make a little profit and it's in the best interest for us and the customer for the sale of the warranty to happen.

Now these are always sticky situations and here is why...I feel on the business side, we put in all of our online descriptions that "we encourage you to have our vehicles inspected by a 3rd party technician", we explain why it's being sold AS-IS and have the customer sign the AS-IS document and we explain to them why they need to invest in a warranty to protect their vehicle and have them sign a document that states they do or don't want it. If a warranty was bought we wouldn't have this dispute. I wish I had a crystal ball telling me when vehicles will break, it would save me from these types of situations. If I knew it would break, I am at fault, I don't know and that is why I encourage customers to have the vehicle inspected by a 3rd party technician.

Now, on their side I can understand, they just bought it and feel it should not break in a week or two. Well I feel the same way, but it doesn't change the fact that it did. So what I normally do in a situation like this is to try and share responsibility and offer to pay for the labor and they the part. I try that approach to share responsibility. But, sometimes is doesn't work and when it don't the customer flies off the handle and now I am the bad guy. (This can't be all of my responsibilty when I take such measures to make sure it doesn't happen). Folks I am not asking you to agree with what I put hear today, I am just asking you to understand there is always two sides to a story and I do my best to run a good business. There is a saying I like to quote "you can please some of the people all the time, all the people some of the time, but you can never please all the people all of the time".

Thank you kindly,
Auto World USA

I see your side and I do appreciate what you are saying but this is the second car I purchased from this place and Katie and I had a friendly relationship.  So I guess my whole problem was more on the emotional end of the whole thing.  I have had some time to think about the situation and I have a new transmission now, so things are good. But, I will never go to her dealership again..........

Let me ask you this. What would you do in their situation? You sell a car in good faith to someone with a perfectly working transmission. You're not a psychic, and there's no way to tell if a transmission is going to fail. The buyers were well out of the warranty period, and you have no idea how you've been driving the car during that time. What would you do?

Most people would realize that buying a 10 year old German car is going to come with its fair share of risks and repairs. The dealer went through the process to inspect the car, and there's no way to tell if a transmission is going to fail short of pulling it apart and inspecting it, which is never done unless there is a suspected problem.  In most cases, they are not knowingly selling ticking time bombs.

They have no reason to do anything for you. When you go to the dealership and confront a salesman who's job has nothing to do with repairing a car, what do you expect to happen? I'd be looking for the exit just like Katie.