auto world use bedford hts. ohio lemon world usa bedford, Ohio

This claim is not warranted and here is why....We are a volume dealer (sells a lot of vehicles), that sells at whoelsale pricing (very little profit margin) and because of this business model we sell all of our vehicles as-is and the customer signs a {BUYERS GUIDE} that clearly states the following in big bold type...(AS-IS,No Warranty Expressed or Implied, ALL FUTURE REPAIRS ARE THE SOLE RESPONSIBILITY OF THE PURCHASER). We also verbally speak about warranty products and other insurance at time of delivery. The customer has to sign the "AS-IS" FORM and the other forms stating we offered them the opportunity to purchase a WARRANTY at the time of delivery. We also sell our warranties at wholesale pricing. Yes, we make a little profit and it's in the best interest for us and the customer for the sale of the warranty to happen.

Now these are always sticky situations and here is why...I feel on the business side, we put in all of our online descriptions that "we encourage you to have our vehicles inspected by a 3rd party technician", we explain why it's being sold AS-IS and have the customer sign the AS-IS document and we explain to them why they need to invest in a warranty to protect their vehicle and have them sign a document that states they do or don't want it. If a warranty was bought we wouldn't have this dispute. I wish I had a crystal ball telling me when vehicles will break, it would save me from these types of situations. If I knew it would break, I am at fault, I don't know and that is why I encourage customers to have the vehicle inspected by a 3rd party technician.

Now, on their side I can understand, they just bought it and feel it should not break in a week or two. Well I feel the same way, but it doesn't change the fact that it did. So what I normally do in a situation like this is to try and share responsibility and offer to pay for the labor and they the part. I try that approach to share responsibility. But, sometimes is doesn't work and when it don't the customer flies off the handle and now I am the bad guy. (This can't be all of my responsibilty when I take such measures to make sure it doesn't happen). Folks I am not asking you to agree with what I put hear today, I am just asking you to understand there is always two sides to a story and I do my best to run a good business. There is a saying I like to quote "you can please some of the people all the time, all the people some of the time, but you can never please all the people all of the time".

Thank you kindly,
Auto World USA