Avalon Oaks, River Oaks - Mark Kauer, Property Mgr. Do not return calls. Would not return deposit after repeated calls. Now says I owe them. I left apartment cleaner than I got it. Columbus Ohio

I lived in River Oak for 2 years. The first few months were great. Then Mark Kauer came and the name was changed to Avalon Oaks. I would still be there if things hadn't gone bad.

Large dogs are allowed and they urinate and defacate wherever they please. mostly our front yard day and night. After a rain or when the snow melts it smells like a sewer. I couldn't even sit on my patio. There are written rules, but they were not enforced.

There is no snow removal on the walkways. No big deal. On more than one occasion when they did remove the snow in the parking lot, it was pushed to the sides, blocking the walkway. There was pile of snow several feet high. I called and asked them to at least clear a path through the walkway so I could get to my apartment from the parking lot and Mark pretty much said that was my problem. I am pretty sure there is a law about blocking my entrance to my living quarters. I am 60 years old and have arthritis. I had to climb over the "hill" of snow to get to my apartment and car. Then I couldn't get out of the parking lot because there was a hill of snow behind my car. I asked Mark if I could speak to his supervisor and he said he didn't have one. He owned the complex. I sincerely doubt that that arogant twenty-something owns anything. I am also certain that if he owned the building he would have more respect for the residents.

I gave ample notice that I was moving, but 30 days after I moved out I started calling about my deposit. Calls were not returned. They are open inconsistent hours. I finally reached Mark and not until I told him I would call the BBB did he tell me he would send me a letter (not my deposit)and they hadn't checked my apartment yet. He already knew he wasn't going to send me my deposit. 2 1/2 months after I moved out he said his maintenance people hadn't made it to my apartment to check it out.

I did get a letter saying that I owed $55 to them and they were keeping my deposit to clean my carpet, clean my oven, keys, grease spots on wall above oven (which was there when I moved in), trash removal (which is ridiculous). My apartment was in move-in condition when I left. It looked better when I moved out than when I moved in.

Cindy
Columbus, Ohio
U.S.A.