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Report: #1222459

Complaint Review: Avanquestnorthamerica - Calabasis California

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  • Reported By: Music Ace — Mt. Pleasant Michigan USA
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  • Avanquestnorthamerica 23801 Calabasas Rd # 2005 Calabasis, California USA

Avanquestnorthamerica Avanquestnorthamerica, Inc. A total waste of time! Calabasis California

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I purchased "Hallmark Card Studio" a year ago. When I tried to use it, it said that the program has "expired". This was news to me, considering that when you purchase a full program at full price, you do not expect it to have an expiration date like a bottle of salad dressing. 

I went to the Hallmark site and registered my complaint, complete with documentation of purchase and serial numbers and they sent my complaint to Avanquestnorthamerica. After I registered there, I had notification by email that I had a "ticket" request and that they would look into it. I went to the site after I registered, I found my ticket. A week later, having heard nothing, I checked and there was no ticket, no record of there ever having been a ticket and no recognition of who I was. I did the whole process again, three times in three days, commenting about my frustration every chance I got. I still have 3 tickets sitting at Avanquest and it's been 8 days now. 

Does Hallmark know what's going on? They are impossible to contact so I don't know if they do or not. One thing for sure, someone should investigate this rip-off outfit. I am supremely aggravated at the waste of my time.

 

 

This report was posted on Ripoff Report on 04/14/2015 03:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/avanquestnorthamerica/calabasis-california-91302/avanquestnorthamerica-avanquestnorthamerica-inc-a-total-waste-of-time-calabasis-califo-1222459. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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