AVILA SKIN CARE They would not give me a refund because bottles were opened and gave me a bad reaction. Denver Colorado

They refuse to refund my money for this trial period skin care line because the bottles were opened, even though I had a bad reaction to product. They say they give you 14 days but they start counting from the day you order product. I only had my product for 8 days but either way they would not refund product if it is opened, so where is the trial period? There is no written policy or terms that the consumer can read to avoid being scammed when you order products. This company is ROBBING the people blind.