BANK OF AMERICA EDD DEBIT CARD SERVICES Did not refund $470 that was transfered to COSTA RICA NETSPEND ACCOUNT GRAY TN Tennessee

I am a victim of fraud. Someone logged into my account and changed all my information and then sent a transfer to a PREPAID CARD in Costa Rica via NETSPEND. Not Bancorp like was previously stated. The generic letter I received stating that the transfer was done via my instructions is completely incorrect and false. I am currently unemployed and this money is life or death to me and your subpar security measures were the main cause for my funds to be stolen.

Whoever did the investigation on this matter did not do a very good job because I was able to find out some information that BofA did not have such as the name on the account the money was transferred to was not my name, it was Albert Eslao and it wasn't Bancorp it was to a NetSpend prepaid card which hackers and thieves use to steal money and have it not be traceable. This is a very cut and dry case and I am getting terrible service and need the $470 refunded to my account ASAP. I can not wait any longer, please expedite this and refund my funds today.

Bank of America website has terrible security and my username is still the one the hacker changed it too.  Bank of America has done nothing to help and they are rude on the help and admit to no responsibility.  I trusted my money with them and they let me down. 

I need help someone!!