Complaint Review: Barnes & Noble - Federal Way Washington
- Barnes & Noble Pacific Hyw South Federal Way, Washington United States of America
- Phone:
- Web: www.barnes&noble.com
- Category: Book Stores
Barnes & Noble Horrible Return Policy Federal Way, Washington
*Consumer Comment: Gift reciept
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I received a book as a gift from a friend that she bought at Barnes & Noble. Since it was not my type of reading, I tried to return it to the store. I didn't have a receipt as it was a gift. Store clerk, although very nice, said I couldn't return it without a receipt even though I had it in the original B&N bag. Book is unread, still on their shelves, and in absolutely perfect condtion. He called a manager and they said no. I asked if I could return it for store credit as I was also purchasing another book. They said no because they're computer wouldn't know the price. What? Nordstrom, Penneys, Macys, etc. can scan the item and will give you either cash or a store credit for the lowest price it was sold for. So, let's recap. I or someone else comes in, buys a book from you for a gift, and the recipient can't return it in exactly the same condition it was when it left the store within a reasonable amount of time? Okay, that just sucks.
B&N needs to realize that in these difficult ecomonic times the way to retain customers is by providing EXCELLENT customer service. This was not. Customer Service is everything! Even though their prices are great, I won't go back and I've been buying books there for years. One customer gone forever...and then some, and then some, et al. I'm telling everyone. Too bad.
This report was posted on Ripoff Report on 11/16/2011 07:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/barnes-noble/federal-way-washington-98003/barnes-noble-horrible-return-policy-federal-way-washington-798851. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Gift reciept
AUTHOR: Ashley - (U.S.A.)
SUBMITTED: Thursday, November 17, 2011
That's why businesses give gift reciepts. Your friend should have given you one. Their computers can tell you what the item currently sells for, but they have no way of knowing what your particular copy sold for. There could have been discounts applied from their member's card, your friend could have used store credit, gift certificates, etc. Without a reciept they cannot know how much was paid nor how it was paid. I am surprised they wouldn't allow an exchange, but its not unusual. Most businesses will NOT allow a refund without a reciept, they open themselves up to fraudulent returns. Why not just ask yoru friend for a reciept?
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