Report: #881010

Complaint Review: Barnes & Noble

  • Submitted: Thu, May 10, 2012
  • Updated: Fri, May 11, 2012
  • Reported By: Alex — beverly hills California United States of America
  • Barnes & Noble

    United States of America


*Consumer Comment: Confused

*Consumer Comment: Huh?

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I received a gift card from my working class mother (that she purchased from Borders) and I went to use it on the Barnes & Noble website (they bought out Borders) and they wouldn't let me redeem it.  Said that if they change their policy in the future they will email me!  Yeah, well don't bother because I'm now going to buy the Kindle instead of the Nook and will NEVER EVER set foot near a Barnes & Noble!  PATHETIC!!!!  My mother worked her butt off to get me something nice and now Barnes & Noble will not accept it! 

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#1 Consumer Comment


AUTHOR: Ashley - (U.S.A.)

Why would barnes and noble let you redeem a borders gift card in the first place? I never expect a company that buys the remaining assets of another company to honor the gift cards from the old company. I'm sitting on 20$ worth of borders gift cards myself, I just threw them away.

With a gift card to a bankrupt company you are owed money by that company. You needed to file as part of the bankruptcy to get your money back when the assets were sold off. Barnes and noble is under no obligation to honor your gift card.

No ripoff here.
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#2 Consumer Comment


AUTHOR: MochaG - (United States of America)

Speaking about your mother is irrelevant to your point. You just try to call for sympathy.

Back on the topic, is it really a rip off? Hmm... If I remember correctly, Borders went bankrupt more than a couple months ago (in January?). I remembered they announced and sent mail/email to their members about using their left-over gift card while they were closing (all items in the store were on sale). I was one of those who spent all the gift card at that point. Now, when did you get the card?

It is obvious that when a bigger company bought out a "bankrupt" company, the big company may not honor the "bankrupt" company's gift card (even worse, when months have passed). Even though a gift card is somewhat cash, it holds value no where near cash because you cannot use the card to buy anything but the gift card owner's merchandises. In your case, the card was owned by Borders and now Borders no longer exists. The "pathetic" does not seem to apply to B&N though but the opposite...

Whether or not you want to buy anything from B&N ever again, it is your choice. I personally do not buy anything from B&N because it is more convenience to buy stuff online and often time could get it cheaper.
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