Bad Baxter's restaurant !

I went to Baxter's with my boyfriend about one month ago. I got a very bad experience about this restaurant. This is my 3rd time in this restaurant and it will be my last time. First of all, we went to the non smoking area but we saw a lady who sit next to us smoking a cigaratte and the waiter or waitress did not do anything about this. We asked the waitress to move to the smoking area which was empty. I ordered the steak(I forgot the name) and I wanted it medium but it came out in well done. The steak was cold, the vegetable had no taste and cold. The waitress didn't appear after she took the food to us. I left without saying anything and I won't go there again.