Complaint Review: Beachbody Fitness - Internet
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- Author Confirmed
- Beachbody Fitness www.beachbody.com Internet U.S.A.
- Phone:
- Web:
- Category: Home HealthCare
Beachbody Fitness Credit Card & Order Site Ripoff Internet
*UPDATE Employee: Beachbody Help is here!
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I wanted to order 1 set of the fitness video and product. I went through all the steps of filling in name, address, quantity ordered, etc. Then I was asked if I want some other monthly products. I clicked "NO"!! but the site wasn't responding. 2 clicks later I noticed I had not 1 set ordered but THREE!!
I tried to change the quantity back to 1 but was not successful. The site only allows you to increase and not decrease the quantity ordered. I did't worry too much because I was still 2 final steps from confirming my order (according to the step tabs at the the top of page). All reputable sites allow you to reveiw all the infomation. So I immediately shut down the web site and even disconnected from the internet. That didn't work - I received confirmatin that I had ordered 3 sets. The order could not be cancelled.
I contacted the credit card company and told them of the fraudulent charge. They said they would work with me and reverse the charge through their complaints department. I just needed proof that the parcel was returned. Hopefully I'm only out the $14.00 shipping charge to return the product and not $375.00 Canadian.
Rgs
Calgaray, Alberta
Canada
This report was posted on Ripoff Report on 10/22/2008 04:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/beachbody-fitness/internet/beachbody-fitness-credit-card-order-site-ripoff-internet-383902. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Beachbody Help is here!
AUTHOR: Beachbodyhelp - (U.S.A.)
SUBMITTED: Thursday, October 23, 2008
Hi my name is Pierre and after reading everyone's complaints about our company I have personally set out to try and help solve the problems some of you all seem to be having. Please email me at MESSAGEBOARDS@BEACHBODY.com. Please provide your billing name and address and what is happening with your account. I will only have access to this email account, so please I express patience if I have not responded in 24 business hours. This also means that you will not have to deal with more than one agent in regards to your account. I am human too and I know how frustrating that can be! Especially when its about your finances! Beachbody is a wonderful company with a GREAT product; I would love for everyone to want to experience this for themselves without having to worry about anything else but your health and fitness. I pledge to make that happen for everyone. Thanks and I look forward to helping solve some of your problems and issues!
I am also going to give you our corporate call center number which is 1-800-240-1068. This is our los angeles location. If you search the web you will see that I have succesfully helped frustrated customers like you and mended our relationships, I want to have a chance to help you so please email me asap and lets get this fixed now!
Please anyone with any other problems feel free to email me at messageboards@beachbody.com.
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