BeerAvenue Defective product plus poor customer service Ventura Internet

I bought the Newcastle Avanti - EdgeStar mini keg Beer tap handle ADAPTER from BeerAvenue. I have the exact EdgeStar cooler, but when the item arrived it didn't fit. I spent hours trying to get it to work and eventually they told me to just return it.

I paid for my own shipping (of course, they didn't offer to cover that) and didn't hear from them for nearly a month. I contacted them and was told that some glue or something was missing and so they would not refund any of the sale. Of course, they strung me out long enough that it was too late to post negative feedback on eBay.

In summary ...

- Sent an item that didn't fit as advertised ($20 for essentially a single screw)
- Made me pay to return something that obviously didn't fit
- Never provided the refund, and never even contacted me when they got the return

Horrible company to work with.