Ben Bridge Jewelers Rolex Purchase Gone BAD! Sacramento California

In our retail jewelry store (not BB) the most important thing is customer satisfaction, even when we have to eat the job. We value our reputation very highly, and have no problem issuing a full refund if the customer is not 100% satisfied. We do not have a no return disclaimer on any merchandise we sell.

I would think they would know how to word their refund policy by now.

Tifani, it's nice that you stuck up for your friend Tifani...

Good comments on what happened. I am a friend of the person who wrote the original comment. Ben Bridge eventually took care of the situation for a couple hundred dollars. They should have tried to offer another piece of jewelry or store credit as they bought more expensive diamond earrings instead of the Rolex, so they lost that sale too. Better disclosure is suggested, as the receipt print is small. Most people who charge/buy just sign the charge slip, you dont read everyline when you shop at Macys or Sport Mart. There should be a separate disclosure form to highlight the policy and before a piece of jewelry is altered they should have a disclosure form signed by that person BEFORE the changes are made. Seems reasonable to not hide the information. Since the watch was so big on her wrist she could not just wear it to see...she could not wear it all. Rolex has got to be the heaviest timepiece out there.

Taking a car on a test drive doesn't mean you can tear out the driver's seat and put another in just because you don't find the original one comfy enough.

You could have worn your watch a day or two to see how it feels before taking it in to be sized. Then you would have noticed that it was too heavy and hurt your poor wrist. And you would have been able to get a refund. Consider timepiece test-drive.

In your post you stated "on the receipt my husband signed, it stated no return once worn or adjusted". You wore it and had it adjusted. What part of the policy didn't you understand. They had a policy, your husband agreed to it by signing. End of story. Back in my old Zales days, we use to have people come in, buy a piece(s) of jrwelry for a party then return it on Monday, after they'd wore it to their function. Doubt this is the case but hence the return policy. Good luck trying to take it to court. He signed the agreement.

What would you have the jeweler do? If they take the watch back, they must sell it as used. So, should they take it back and charge you the difference between the value of a new watch and the resale value of the returned watch? If you don't like it, sell it -- Rolex watches hav excellent resale value.