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Report: #1053968

Complaint Review: Bergenfield Power LLC - Bergenfield New Jersey

  • Submitted:
  • Updated:
  • Reported By: Allan — Bergenfield New Jersey
  • Bergenfield Power LLC 95 W. Main St Bergenfield, New Jersey USA

Bergenfield Power LLC Rip-Off Bergenfield New Jersey

*UPDATE Employee: Customer wanted work done.

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Owner of Bergenfield Power LLC on Main St took $50 deposit for parts, could not get the parts due to the age of the machien  refused to credit or refund my money. Told me it was used to make phone calls to try to find the parts. $50 for phone calls WHAT A SCAM!!

All I wanted to do is take the $50 and buy a new machine from him. Not only would he have had sold a new machine but I would have brought it back to him for maintenance. I also would have brought him my lawnmower, leaf blower and snow blower. So over $50 he lost hundreds of dollars if not more of business.

 

This report was posted on Ripoff Report on 05/26/2013 09:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bergenfield-power-llc/bergenfield-new-jersey-07621/bergenfield-power-llc-rip-off-bergenfield-new-jersey-1053968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Customer wanted work done.

AUTHOR: Bergenfield Power LLC. - ()

POSTED: Friday, July 12, 2013

Allen Bergman (Bergman) dropped off an old string trimmer for service. This repair service included the need for parts. After explaining to Bergman that it may not be worth fixing and a standard minimum fifty dollar deposit is required for older, non-dealer machines, he said ok and dropped it off. The technicians started working on it, and we started searching for parts. Bergman called us about 10 times over 4 days to ask us if it was ready, and to tell us to keep trying to fix it. Needless to say, after a total of approx. 3 hours of searching for parts, and waiting for call backs from suppliers, and after cleaning and prepping the machine, and attempting to repair it over a period of about 5 days, Bergman came in unannounced to pick up his machine. He made a scene in the store and called the police. The police arrived and listened to both sides of the story, and told me to have a good day, and told Bergman that the store policy is posted everywhere, and asked him if he expected the shop to do all of this work for free. Bergman then contacted the Better Business Bureau (BBB) and filed a report. Once the BBB read our response, they dropped the case. In the past, people have dropped off older equipment for repair/service, and have abandoned them when learning of a repair bill that may reach the actual value of the older equipment. eg., if they bought a machine in 1994 for $80.00, and now get a complete service for $70 - $80, chances are, they may not come in to pick it up.  If all he needed was parts, we would have copied his equipment model number & serial number. There would have been no need to leave the machine with us.

 

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