Bergenfield Power LLC Rip-Off Bergenfield New Jersey

Allen Bergman (Bergman) dropped off an old string trimmer for service. This repair service included the need for parts. After explaining to Bergman that it may not be worth fixing and a standard minimum fifty dollar deposit is required for older, non-dealer machines, he said ok and dropped it off. The technicians started working on it, and we started searching for parts. Bergman called us about 10 times over 4 days to ask us if it was ready, and to tell us to keep trying to fix it. Needless to say, after a total of approx. 3 hours of searching for parts, and waiting for call backs from suppliers, and after cleaning and prepping the machine, and attempting to repair it over a period of about 5 days, Bergman came in unannounced to pick up his machine. He made a scene in the store and called the police. The police arrived and listened to both sides of the story, and told me to have a good day, and told Bergman that the store policy is posted everywhere, and asked him if he expected the shop to do all of this work for free. Bergman then contacted the Better Business Bureau (BBB) and filed a report. Once the BBB read our response, they dropped the case. In the past, people have dropped off older equipment for repair/service, and have abandoned them when learning of a repair bill that may reach the actual value of the older equipment. eg., if they bought a machine in 1994 for $80.00, and now get a complete service for $70 - $80, chances are, they may not come in to pick it up.  If all he needed was parts, we would have copied his equipment model number & serial number. There would have been no need to leave the machine with us.