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Report: #1413543

Complaint Review: Best Buy - Richfield, MN

  • Submitted: Sun, November 26, 2017
  • Updated: Sun, November 26, 2017
  • Reported By: Julio — Denver Colorado United States
  • Best Buy
    7601 Penn Ave S,
    Richfield,, MN
    United States

Best Buy scheduled and canceled hours before Richfield Minnesota

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Just moving in to a new house and needed a combo of Washer and Dryer. Went to some stores and after checking Best buy would be a solid option went online and bought it. Credit Card was charged, everything went fine until... Well, until on the same day of the delivery they called me. Apparently the system messed up and they didn't have any team available for today only in 4 days. The problem is I'll be travelling and don't know when I'll be back. Was told it could be moved ahead or cancelled but not delivered. For me this was a contract. If I shake hands with someone that's my word, a deal. Best buy literally didn't deliver. Going to shop somewhere else.

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