Complaint Review: Ripoff Report | Best Drug Rehab Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Best Drug Rehab offers a unique approach to addiction treatment that encompasses all aspects of the physical, emotional and spiritual issues involved in addiction. Best Drug Rehab’s clients can be assured of a more lasting recovery. - Manistee Michigan
- Best Drug Rehab Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Best Drug Rehab offers a unique approach to addiction treatment that encompasses all aspects of the physical, emotional and spiritual issues involved in addiction. Best Drug Rehab’s clients can be assured of a more lasting recovery. 300 Care Center Drive Manistee, Michigan United States of America
- Phone: 2318874590
- Category: Cult Organizations
Best Drug Rehab Verified TRUSTED Business REVIEW: Customer Satisfaction Commitment: Best Drug Rehab will continue to find ways to assist clients to have a better experience in treatment. The facility will study and implement the most effective recovery methods.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service Best Drug Rehab pledges to always resolve any issues: feel safe, confident & secure when doing business with Best Drug Rehab recognized by Ripoff Report Verified™ as a safe business service.
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REVIEW UPDATE: November 16, 2018: Best Drug Rehab remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Best Drug Rehab is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Best Drug Rehab has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Best Drug Rehab has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Best Drug Rehab remains committed to improving customer satisfaction. [continued below]....
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com.
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to Best Drug Rehab for its full commitment to quality customer service.
Ripoff Report's discussions with Best Drug Rehabilitation have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Best Drug Rehabilitation listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Roy King, the Executive Director at Best Drug Rehab has spoken with us and let us know that client success is key to recovery. This is why customer service through comprehensive, safe and results-based treatment is the foundation of what BDR offers. The clients enrolling in the facility and working with the staff, have often said that BDR is a second family to them. Having a helping hand while healing from addition, people who care, and a safe facility with effective treatment can greatly contribute to this process. The facility will go above and beyond to make sure that clients are happy and safe while undergoing treatment. The facility has a full security team, nursing staff and licensed and accredited faculty with years of industry experience.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Roy King during an onsite inspection held by a third party verification company with no biases towards Best Drug Rehab.
Best Drug Rehabilitation is a substance abuse rehabilitation center. Roy King stated the following about his company’s business model, "incorporating as many things within the field of substance abuse into one building. We just don't limit ourselves to a twelve-step model or an MRT (Moral Reconation Therapy) model or anything. We offer a variety of different things to try and connect the individual spiritually, and to [the] treatment."
Leads for Best Drug Rehabilitation are primarily obtained through a call center that they have in Battle Creek Michigan. They additionally utilize on-line marketing. The services process begins when a potential client expresses interest in getting help for their addiction. From that point, Best Drug Rehabilitation will access what program will best suit their needs, and go through insurance to explain the options available to the potential client.
CUSTOMER CARE & COMPLAINT RESOLUTION – BEST DRUG REHAB
During the on-site interview, Mr. King was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. King expressed the following, "when you're dealing with people from/with substance abuse issues they call a number of places, a number of helplines and stuff like that. So we see they get confused with what they were promised." Mr. King expressed that clients may confuse the services available at various locations, "that's probably the only time that we really get complaints about the level of service is when they thought that we had a swimming pool or something like that and we didn't have it, you know?" In order to remedy this confusion they, "basically handle it the best way we can, and usually within a couple of days they get to know us and see the compassion and the amount of people that are willing to be here to help them and those things pretty much disappear." In addition to empathy with the patient, Best Drug Rehabilitation records all of their phone calls so they can ensure clients that they were provided with the correct information.
When asked to comment on complaints posted on Ripoff Report's website Mr. King explained that the reports were in correlation with an employee who was not following the standard that Best Drug Rehabilitation has set for their employees. The employee in question was terminated due to their actions. In order to further assure future and current clients Best Drug Rehabilitation center is licensed by the State of Michigan and accredited by CARF (commission on Accreditation of Rehabilitation).
When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. King stated, "all of our counselors are master’s degree or higher...we’re fully licensed in professional individuals."
Best Drug Rehabilitation Center is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I welcome it. I want people to be able to come in and that’s my key thing and we would have any complaints in the future that’s why we opened the door for you guys… so I think it’s important that we have an open door policy and allow people to come in here if there’s allegations that we’re doing wrong or, you know, not satisfying people’s needs I want to know about it so that we can fix it."
BEST DRUG REHAB – STATEMENT FROM THE EXECUTIVE DIRECTOR – ROY KING
" Best Drug Rehabilitation is one of the top addiction treatment programs in the United States. With it's unique methods, the facility offers more than a dozen modalities, or paths, as well as several extra-curriculars. The treatment is based on client needs and is results based. Stay at the facility can differ depending on individual needs.
Best Drug Rehabilitation's team is well qualified, caring and professional. They are dedicated to helping others in doing their jobs. Best Drug Rehabilitation takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Best Drug Rehabilitation provides a positive environment for staff as well as clients. Faculty are encouraged to make suggestions for things that can be improved. The Executive Staff are truly interested in implementing any positive changes to the program in accordance with local and state laws. " Ripoff Report was pleased to learn that Best Drug Rehabilitation's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM BEST DRUG REHAB
Best Drug Rehabilitation recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Best Drug Rehabilitation has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Roy King, Ripoff Report is convinced that Best Drug Rehabilitation is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Best Drug Rehab meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. To confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Best Drug Rehabilitation Manistee, Michigan
I am writing this report as both ex-client and ex-employee of Best Drug Rehabilitation Center in hopes that this place is shut down and I feel that everyone that went through this program should be given their money back and compenstaed for the deceit that got them there and the horrors they endured. Best Drug Rehabilitation center is in fact a Scientology rehab. It is based on therapeutic training routines which are scientology tools that are essentially a way to break down the psyche and brainwash.
Google scientology training routines on you tube and take notice this is what your hard earned 30 thousand is going to and there is no relevance to recovery. You are paying for what you could get at any Church of Scientology so basically you are being exposed and converted to the religion of what is in fact a cult. There is no correlation between recovery and scientology, not one that is Scientifically prooven albeit. And for that reason everyone is entitled to there money back. A large portion of it is given to the Chruch of Scientology which I have proof of.
Extyremely large checks are cut to the Church of Scientology bi=monthly from the money that you paid to get sober and learn as the intake couselors promise what your core issues are. They do have counselors but the majority of your day..6 hours are spent doing Scientology drills and reading L. Ron Huubard books. I know for a fact that the statistics are manufactured not acquired as I made after care calls for two weeks after I graduated the program on March 31 st and found very few people who were in fact sober.
Sobriety is defined as absitnence from alcohol and other drugs, the executive director defines sobritey as staying away from your drug of choice. For instance I once contacted a recent graduate who was an opiate addict and he told me that he had used alcohol and coccaine this was considered sober by the executive director.
Many of the staff memebers myself included relapsed while working there and after complerteing an ethics cycle, and doing there conditons were allowed to receive a pay check and rejoin the group. Ethics cycle and conditons are Scientology disciplinary measures and as the excutive director Amber Howe explained to me in Scientology productivity is what matters not sobriety and she told me that everyone messes up and that Per Wickstrom and Dan Owens mess up as well as the recent graduates.
My attorney has this on record. The excutive director was defending the fact that she left Best Drug Rehab on Mothers Day in the hands of two ex-clients who had recently relapsed on crack and heroine in April so at most had about 5 weeks sober apiece. Is that what you are paying for someone 5 weeks sober to be in charge of your loved one's recovery?
In a legitamite treatment center where sobritey is what you are paying for the staff is required to have a year sober before then can work there and in calfornia they have to be licensed by ccdac to practice. The executive director is not licensed or trained in recovery she claims to have a gift and to see pictures which in her mind makes her qualified to get your loved one sober. She is in fact a scientologits despite her insistance to concerned parents that she is a Christian. She told me that Scientologists deny that they are Scientologists for the greater good of the organization of Scientology.
Best Drug Rehab cuts checks to the church of Scientology and reports all activities to the Church. This is a fact. You and your family memebers are paying for the church of Scientolgy to oversee, run, and operate Best Drug Rehab. Yes, other paths are allowed, AA, NA, Native American and Christian Recovery but they are not required to graduated and as 1/3 of your day is spent sleeping, 1/4 of it is spent in the Scientology course room where you are either doing training routines or reading L.Ron Hubbard books.
The training routines have a part called bull baiting where two students sit facing eachother and are encouraged to say nasty and demeaning things to one another. This includes the words f****t, s**t, w***e, refernce to gentitail, and what ever the patients can imagine. The person saying these things is the coach while the student has to be there comfortably meaning they cannot so much as loose eye contact with the coach let alone react.
There is no licensed or trained professional there in the room. This is conducted patient to patient and over seen by a Scientologist. The patients are recquired to sit in a chair and stare at eachother every morning for about an hour. And to graduate they have to do this in incraments of 15 minutes, 30 minutes, 1 hour and 1 hour and a half, and 2 hours for a supervisor pass. I am epileptic with a major spine disease I am termed permenantley disabled by the Federal Government and was forced to do this.
Since I relapsed I was required to do an additional 25 hours and this is when I left with the paperwork in hand which I showed to the court and was granted a repreive. In my case, my judge and probation officer were lied to and decived by the court and manipulated to get me there. They are taking action and reporting Best Drug Rehab with the attorney general, CARF accreditation, the federal licensing board for health providers. By the way the CARF accreditation was acquired fraudulently and CARF has been informed so do not let that accrediation fool you.
While I was an Ethics officer there from April of 2012 to June 1st of 2012 ( my date of sboriet was Feb 1st, 2012) there was an influx of drug use by staff members that were ex clients. A male case manager in the month of May was found with Methadone in his housing unit. I know as I was there when it was found. He was also selling methadone to clients. This was never even documented because as the Executive Director informed me to write it down woud open them to lawsuits. This did occur there so if your loved one attended Best Drug Rehab during this time and informs you of this believe them.
I know that 3 case managers, 2 withdrawl specialists, 1 administrative assistant, and the director of quality all drank or did drug in the months of April and or May and the ones that still work there are claiming that there sober date is the date they entered the program. This is what you are paying for, newly sober, untrained, ex-clients to get your loved one's sober. By the way the higer ups at best drug rehab only feel this help is worth minimum wage to 9 bucks and hour. So what in fact are you paying for?
The place is filthy. A major viloation of health code to say the least. There is no air conditioning. It is a large facility and the patients are responsible for cleaning it. And those on ethics cycles which is primarily clients caught having sex or using drugs clean the facility for 12 hours a day. By the way that is illegal as anyone who is at the facility Best Drug Rehab meets the men rea for temporary disability as they are deemed incaple of taking care of them selves and therefore it is a violation of their rights to be forced to clean.
The alternative is being dropped at a homless shelter. Best Drug Rehab did not get your loved one from a homeless shelter so where do they get off on your loved one to one. I witnessed an extremely intoxicated 20 year old boy be driven to one. In California treatment centers do not kick you out intoxicated as it is a major liability. They let you sober up before they kick you out. One day someone will kill or be killed because of this practice.
Alcohol use is rampant by the clients. They sneak down the hill and steal alcohol from the market or have a Western Union sent to them and purchase it. Yes, this is addicts being addicts and happens everywhere but I have been to many treatment centers and this is the worst I have seen. And it is because there is no recovery offered here. Best Drug Rehab does not offer any form of legitamite recover on Saturdays.And at best your loved one is getting 90 to 120 minutes of recovery (Sunday through Thursday) that they have to seek as additional to the Scientology stuff that is required to graduate. A lot of patients do not because no one wants to stay there any longer then they have to. The place is by definiton hell.
Keep in mind that Scientologists do not believe that addiciton is a disease. They do not believe that addiction is progressive and that it is a brain disease. Counseling is just provided it is not acknowledged. The Owner and Executive director believe that all you need to do to recover from addiction is to confront it. I do not even know what this means and obviously it does not work. To go to a rehab where the patients relapse while in treatment, the staff does drugs and addiction as a disease is discounted is horrifying enough.
But lets not forget that your loved ones are forced to endure Scientology training routines or be dropped off at a homeless shelter. That is a violation of human civil rights. Freedome to choose your own religion. And finally you were lied to and manipulated. Did you know that Best Drug Rehab was based on Scientology training routines? Were you called repeatedly by the intake counselors who promised you a paradise for your loved one, and exploited your desperation to get your loved one there. You should get your money back and you should report this to the state of Michigan Attorney general 517-373-1110, CARF International 520-325-1044, The Manistee Board of Health, 231-723-3595, and the FBI Internet Fraud Divison.
Everyone who came or comes to Best Drug Rehab is a victim. I have witnessed the executive director hit both patients and staff. The security are from the Nation of Islam and they say some horrificly deragatory statements to the male clients. Calling them faggots and gainging up on them like some sort of prison gang. The food budget is 1.80 cents per meal so the food is very low quality and made in a dirty enviornment.
Prison allotes 50 cent per meal so this is not much better. And Best Drug Rehabilitation claims to be hollistic so wouldn't healthy food be implied in that statement? The facility is flithy and the patients clean it themselves the whole 4 story buliding. All extra curricular activities must be paid for out of your loved ones student account.
So what are you paying for or what is your insurance company paying for? The executive director told me that Best Drug Rehabilitation was not a celebrity center and laughed at the horrific conditions. She claimed it was for the middle class and scoffed at that. But the insurance is billed 800 a day and cash pairs pay and average of 24,000. The average patient gradauates in 45 days. So insuarance will have paid 36 thousand dollars for six weeks.
This means Best Drug Rehab is making 4 to 6 thousand a week and between 571 and 800 dollars a day. The food is 5 dollars and 40 cents a day. The staff makes an average of 9 dollars a day, those that are scientologists make a lot more but still what are you paying for? I guess seats for Amber Howe and Per Wickstrom and there band of Scientologists on the Spaceship to Xion. Because you are definitely not paying for your loved one to get sober.
90 meetings in 90 days is an effective way to get sober and it is statistically prooven in a sound manner. Self help, NA/AA meetings are free. Sober living is around 250 dollars a week depending on the area you live in. And there are lots of legit treatment centers around the united states that take insurance and are more cost effective. To name a few Beit T'Shuva 7,500 a month in Culver City California. House of Impact in Pasadena Calfornia 7.500 a month. Pasadena Recovery Center in Pasadena California 9000 a month. Any of these centers legitamelty help people and have licensed staff and are cheaper then Best Drug Rehab.
Best Drug Rehabilitation was the worst experience I have ever had. California Institute for Women and Los Angeles County Jail were not only cleaner facilities, but they were better facilities and I never thought I would say that. My emotional well being and physical health were jeaopardized and overlooked. Working there was a moral conflict of interest and a major moral dilema. No one believed me about how horrible the facility was and no one took action to get me out of there.
When I finally escaped a trained professional, a licensed counselor, explained to my family and legal liasons what was going on there and validated my complaints. I am beyond greatful for that. As I am 29 years old and have been using drugs for a long time there has been a lot of manipulation on my part and times when I have lied. This was not one of them but who would have known that if someone did not stand up for me. This is the exploitaion and manipulation that allows for Best Drug Rehab to exsist.
If you stand for nothing then you fall for anything and we the victims need to unite and stop this from happening to anyone again. Stop before more lives are ruined and befroe someone actually dies or kills themselves as a result of being there if it hasnt already happened. I will be looking at this sight daily. Let me know if you want to take action and I will guid you in the right direction as legally I cannot refer attornies or give out my last name.
Best Drug Rehab is a scam that preys on the lost and the desperate and exploits your loved ones desperation to get you help.
This report was posted on Ripoff Report on 08/23/2012 02:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/best-drug-rehab-verified-trusted-business-ripoff-report-verified-businesses-you-can-trust-best-drug-rehab-offers-a-unique-approach-to-addiction-treatment-that-encompasses-all-aspects-of-the-physical-emotional-and-spiritual-issues-involved-in-addiction-best-drug-rehabs-clients-can-be-assured-of-a-more-lasting-recovery/manistee-michigan-49660/best-drug-rehabilitation-manistee-michigan-931646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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