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Report: #1078786

Complaint Review: Ripoff Report | Best Drug Rehab Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Best Drug Rehab offers a unique approach to addiction treatment that encompasses all aspects of the physical, emotional and spiritual issues involved in addiction. Best Drug Rehab’s clients can be assured of a more lasting recovery. - manistee/battlecreek Michigan

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  • Reported By: Making Bowsbybrat — okc Oklahoma
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  • Best Drug Rehab Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Best Drug Rehab offers a unique approach to addiction treatment that encompasses all aspects of the physical, emotional and spiritual issues involved in addiction. Best Drug Rehab’s clients can be assured of a more lasting recovery. manistee/battlecreek, Michigan USA

Best Drug Rehab Verified TRUSTED Business REVIEW: Customer Satisfaction Commitment: Best Drug Rehab will continue to find ways to assist clients to have a better experience in treatment. The facility will study and implement the most effective recovery methods.


*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service Best Drug Rehab pledges to always resolve any issues: feel safe, confident & secure when doing business with Best Drug Rehab recognized by Ripoff Report Verifiedâ„¢ as a safe business service.

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REVIEW UPDATE: November 16, 2018: Best Drug Rehab remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Best Drug Rehab is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Best Drug Rehab has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Best Drug Rehab has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Best Drug Rehab remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Best Drug Rehab for its full commitment to quality customer service.

Ripoff Report's discussions with Best Drug Rehabilitation have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Best Drug Rehabilitation listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Roy King, the Executive Director at Best Drug Rehab has spoken with us and let us know that client success is key to recovery. This is why customer service through comprehensive, safe and results-based treatment is the foundation of what BDR offers. The clients enrolling in the facility and working with the staff, have often said that BDR is a second family to them. Having a helping hand while healing from addition, people who care, and a safe facility with effective treatment can greatly contribute to this process. The facility will go above and beyond to make sure that clients are happy and safe while undergoing treatment. The facility has a full security team, nursing staff and licensed and accredited faculty with years of industry experience.

 is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Roy King during an onsite inspection held by a third party verification company with no biases towards Best Drug Rehab.

Best Drug Rehabilitation is a substance abuse rehabilitation center. Roy King stated the following about his company’s business model, "incorporating as many things within the field of substance abuse into one building. We just don't limit ourselves to a twelve-step model or an MRT (Moral Reconation Therapy) model or anything. We offer a variety of different things to try and connect the individual spiritually, and to [the] treatment."

Leads for Best Drug Rehabilitation are primarily obtained through a call center that they have in Battle Creek Michigan. They additionally utilize on-line marketing. The services process begins when a potential client expresses interest in getting help for their addiction. From that point, Best Drug Rehabilitation will access what program will best suit their needs, and go through insurance to explain the options available to the potential client.





CUSTOMER CARE & COMPLAINT RESOLUTION – BEST DRUG REHAB

During the on-site interview, Mr. King was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. King expressed the following, "when you're dealing with people from/with substance abuse issues they call a number of places, a number of helplines and stuff like that. So we see they get confused with what they were promised." Mr. King expressed that clients may confuse the services available at various locations, "that's probably the only time that we really get complaints about the level of service is when they thought that we had a swimming pool or something like that and we didn't have it, you know?" In order to remedy this confusion they, "basically handle it the best way we can, and usually within a couple of days they get to know us and see the compassion and the amount of people that are willing to be here to help them and those things pretty much disappear." In addition to empathy with the patient, Best Drug Rehabilitation records all of their phone calls so they can ensure clients that they were provided with the correct information.

When asked to comment on complaints posted on Ripoff Report's website Mr. King explained that the reports were in correlation with an employee who was not following the standard that Best Drug Rehabilitation has set for their employees. The employee in question was terminated due to their actions. In order to further assure future and current clients Best Drug Rehabilitation center is licensed by the State of Michigan and accredited by CARF (commission on Accreditation of Rehabilitation).

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. King stated, "all of our counselors are master’s degree or higher...we’re fully licensed in professional individuals."

Best Drug Rehabilitation Center is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I welcome it. I want people to be able to come in and that’s my key thing and we would have any complaints in the future that’s why we opened the door for you guys… so I think it’s important that we have an open door policy and allow people to come in here if there’s allegations that we’re doing wrong or, you know, not satisfying people’s needs I want to know about it so that we can fix it."



BEST DRUG REHAB – STATEMENT FROM THE EXECUTIVE DIRECTOR – ROY KING

" Best Drug Rehabilitation is one of the top addiction treatment programs in the United States. With it's unique methods, the facility offers more than a dozen modalities, or paths, as well as several extra-curriculars. The treatment is based on client needs and is results based. Stay at the facility can differ depending on individual needs.

Best Drug Rehabilitation's team is well qualified, caring and professional. They are dedicated to helping others in doing their jobs. Best Drug Rehabilitation takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Best Drug Rehabilitation provides a positive environment for staff as well as clients. Faculty are encouraged to make suggestions for things that can be improved. The Executive Staff are truly interested in implementing any positive changes to the program in accordance with local and state laws. " Ripoff Report was pleased to learn that Best Drug Rehabilitation's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM BEST DRUG REHAB

Best Drug Rehabilitation recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Best Drug Rehabilitation has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Roy King, Ripoff Report is convinced that Best Drug Rehabilitation is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Best Drug Rehab meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. To confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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best drug rehab manistee battlecreek Michigan

I  sent my daughter ( from Oklahoma) to Best Drug Rehab & Detox, the detox is located in Battlecreek, Mich. This was our familys first time dealing with a drug rehab of any sort, This place is Real Fast to book a flight for your loved one and they can do this and pay for it because its the LAST ticket they have, one of the administrators Brandon) had her take pills before boarding the flight to calm her down because this was her first time on a plane( pay attion I mention why he wanted her to take the pills later)  my daughter had her cell and 40.00 cash ( pay attention this comes up later too) on her until arriving at the detox, First the diver ( whom was dressed like a straight thug) was 1 1/2 hrs late picking her up at the airport, they fly into detroit ( altho there is an international airport right there in battlecreek), the driver drove 90-100 on the hwy with MY daughter in the car, he stopped at a truck stop to make a drug deal, drugs where then offered to my daughter, on the way to detox, she called once there and said to me over the phone in front of staff, "the reason he wanted me to take the pills was so I would test positive for drugs so they can file the insurance clam with our insurance company", It only went down hill from there, you never get the same answer from 2 employees after speaking to 10 of them, you never get whom you need on the phone, they say they will give message to love one and they will call you back with the message from you loved one, thats a lie! they send a list via email what to send with your loved one, once there they take it all away from your loved one, they took all her clothes and put them outside in a shed you never get the correct time they will be in detox, I got 24hrs, 72hrs, 7 days ,10days and up to 14 days, the food is horrible and should not be fed to a dog, there was no doctor there, no fittness personal, no dietitian, they have someone that answers the phone, a tech and security there. on day two I was calling at 5:15 am, I wanted to speak with my daughter, I didnt even have proof she was there, in the mean time a girl left the place AMA against medical advise, she called me from a hotel about my daughter  ( horrible story the woman told me ( already had the moma gut feeling to get her out of there), that call only made me  more convinved to get my daughter out of there,the I also told another administrator NICK I would send the police there for my daughter, they finally allowed me to speak to my daughter at 11:47am, she had ONE bag to pack, I told her pack your s**t you are walking out that door and leaving, after many calls to the place and none from the detox, she got out the door at 4:00pm to catch a bus at 4;25 pm, the town shuts down at 4:30 pm, the driver taking her to the bus told her she was not allowed to look inside her own bag until she was out of the car, she got in her bag and her cell phone was not in there, she had him drive her back to detox to get it, he just dropped her off out front, she got her phone she called me crying because they wouldnt give her back her money, I then called BRANDON remember him who had her take pills before getting there? he told me she didnt come in with money, I corrected him then he stated " we dont give drug addicts money" I replied with OH SAYS the man whom had her take pills before arriving there, he then got another man DOUG to take her some cash, however it was not the amount she walked in there with, she has now missed the bus, a flight was booked in battlecreek on delta, they told my daugher no thats an air force base, another lie, they finally got her there at 5:00pm and her flight to another rehab left at 5:30pm. I plan to sue these people, they need to be shut down, insurance companys should not pay these people a penny, the police should go and remove all the employees to this place and the rehab connected to this place in Manistee Mich, which by the way looks as if they got their furnishings at the thrift store on 50% off day.when you demand to speak to your loved one the personal get rude, then when you are removing your loved one the word rude doesnt do it, they are even mean and try to bully you over the phone, they also scream and yell and hang up on you, while you are asking where you loved one is.. PLEASE PLEASE do not send your love one here, nor lakeview health in fla or stepping stone, if you need a rehab do try Lakeside in N Palm Beach, I only wish everyone here could talk to each other, try looking up reviews on this same place on the net in yellow pages.com as well! I am just a mom that makes hairbows on FB trying to get my daughter some much needed help, BEST DRUG rehab is not the place to send a human!

This report was posted on Ripoff Report on 08/24/2013 06:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/best-drug-rehab-verified-trusted-business-ripoff-report-verified-businesses-you-can-trust-best-drug-rehab-offers-a-unique-approach-to-addiction-treatment-that-encompasses-all-aspects-of-the-physical-emotional-and-spiritual-issues-involved-in-addiction-best-drug-rehabs-clients-can-be-assured-of-a-more-lasting-recovery/manisteebattlecreek-michigan/best-drug-rehab-manistee-battlecreek-michigan-1078786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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