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Ripoff Report | Best Overnite Review - City Of Industry, California
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Report: #294527

Complaint Review: Best Overnite Express - City Of Industry California

  • Submitted:
  • Updated:
  • Reported By: phoenix Arizona
  • Author Confirmed What's this?
  • Why?
  • Best Overnite Express PO Box 90816 City Of Industry, California U.S.A.

Best Overnite Express theafs, ripoff, dishonest, rude,they don't deliver..beware! City Of Industry California

*UPDATE Employee: Updated disposition of John's shipment

*UPDATE Employee: Vague accusations

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I paid 340.00 on December 11th for over night delivery for my sons Christmas present, a bike. It is now December 26th and they still have not delivered. I called and the people there are very rude and didn't care about there guarantee, they can't even find the bike.
they refuse a refund, refuse delivery... I had to file a police report as this is now considered stolen merchandise. Do not use this company!! 16 days, lost my bike, refuse to do anything about it. BEWARE!

john
phoenix, Arizona
U.S.A.

This report was posted on Ripoff Report on 12/26/2007 01:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/best-overnite-express/city-of-industry-california-91715/best-overnite-express-theafs-ripoff-dishonest-rudethey-dont-deliverbeware-city-of-294527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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2Consumer
0Employee/Owner

#2 UPDATE Employee

Updated disposition of John's shipment

AUTHOR: Micah - (U.S.A.)

POSTED: Monday, March 30, 2009

I have researched all shipments delivering in the state of Arizona that shipped during the period from 12-10-07 through 12-26-07. I find no shipments consigned to anybody named "John" in this date range, no shipments reflecting a total revenue of $340.00, and nothing that would appear to be similar to the situation briefly outlined in John's testimony. I even sorted the data in the report I ran by delivery date, to check for any shipments that show as undelivered and shipments with delivery dates that were more than one day from the ship date and found nothing. If John or someone else would like to provide additional information, such as a tracking number, shipper name, or actual date the shipment was tendered, I would be able to provide additional information as to the circumstances of what supposedly took place. At this point, given the information provided and lack of evidence, I would have to suggest that either John filed a report on the wrong company or that this story, is simply that, a story/fairy tale that never took place.

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#1 UPDATE Employee

Vague accusations

AUTHOR: Micah - (U.S.A.)

POSTED: Saturday, March 28, 2009

While the consumer world should definitely heed warnings like this, I think some sort of hard evidence should be presented, John in Phoenix could be a disgruntled ex employee or a competitor trying to slander our good name. From the spelling issues made evident in the title of his rip off report, it might be safe to assume either John was under the influence when he submitted his report or maybe not the best individual to take advice from. Best Overnite has been in business over 20 years and while we are not perfect in every situation, we have a 98.9% on time delivery percentage and a claims ratio below .002 %. While John did not provide much to go off of for me to investigate, I can use the dates he mentioned and probably find the shipment's tracking number to provide additional information as to the circumstances of this delivery. I will submit actual details as to what took place regarding the shipment John mentions (if it even exists) and report back. Should John or anyone care to contact me to discuss this situation or to learn more about my company feel free to call 800 336 3346 x427.

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