Bethesda Games AKA:" Zinemax Media" out of Bethesda, MD Lying, Cheating, "THIEVES!" Incompetent beyond comprehension and UNFIT to call themselves a company! Bethesda Maryland

I am COMPLETELY disgusted and fed up with the incompetent company!

On June 24th, I made a purchase for my Grandson's game he was playing "Fallout."

A few days later while checking my bank account, there were three (3) charges for the

same purchase!

I spent the following several weeks trying to resolve this error and get my money refunded.

I emailed (as instructed on their website), no response. (info@bethsoft.net, help@bethsoft.net, support@bethsoft.net) A COMPLETE WASTE OF MY TIME!!

I called over a dozen times and finally someone answered the phone.  She was the RUDEST little

twit I've ever had the displeasure of interacting with.  She wouldn't listen and kept transferring me

to a "general" mailbox. 

We all know what happens to those messages..ABSOLUTELY NOTHING!!!

I tried calling several more times, this time going through the "back door" and typing in a name in their

directory.  I left a message for John in "support" (that is so laughable it's not even funny!)

I got a call back from someone named Julie in "support."  She told me they have "NO WAY TO REFUND

A CUSTOMER'S MONEY" withouth "going through the website.."  (Of course they don't!)

Well, it's been a month and a half now and nothing's been done...NOTHING!!

I've once again submitted the infamous "TICKET"  

Their site promises a response within one business day...this has NEVER happened!  They need to be SHUT DOWN..

AFTER THEY REFUND MY MONEY WHICH THEY STOLE!!!

UNBELIEVABLE!!