BetterLiving Sunrooms/Craft-Bilt Craft-Bilt Warranty worthless! Metro Area, Minnesota

We are commenting on this report as the new Betterliving dealer in the Twin Cities.  We are not associated with the dealer who installed the sunroom cited in this report, and are not responsible for the installation. The product we represent is fully engineered and is one of the leading sunrooms nationwide.  Contrary to the comment above, our manufacturer offers one of the strongest material warranties in the industry. The homeowner is referring to the installation warranty offered by the former dealer, who went out of business - this is not the Craft-Bilt warranty.

Our installers have been trained both at the factory and on site.  We hope that educated consumers will give us the opportunity to show them the work we have done in the Twin Cities area, and not be persuaded away from contacting Betterliving by this report.  We hope to have the opportunity to answer your questions and earn your business.

As the manufacturer cited in the report above, we warrant the materials we manufacture. The independent local dealer with whom this homeowner contracted is responsible for installation. Our company offers free installation training to all of our dealers and makes recommendations to the dealership regarding the competency of their installers. However, the dealers are independent businesses, and we do not control their hiring practices or employees. As part of our support, we send a member of our training team to observe our dealers installers at work, and made recommendations to the owners for continuous improvement.  However, we are not on site to provide ongoing supervision of the dealerships.

As a manufacturer, we are in communication with the homeowners who purchase our products only when they register their manufacturers warranty with our company.  We immediately address any complaints cited by consumers with the installing dealer.  Product warranty claims are taken care of immediately by us, but installation issues such as leaks are not manufacturing issues, and must be addressed by the installing dealer.

In cases such as the one described above, if the dealer has an excessive number of consumer complaints, we may rescind the dealers authorization to carry our products.  We make efforts to replace dealers quickly who have been removed from our network, or who go out of business, so that consumers have an authorized company to turn to in case of questions or concerns.

However, the new dealer was not responsible for the installation, and therefore is not obligated to perform service at no charge. When new components are needed to repair a product, our company will cover the cost of all components under the manufacturers warranty. If new components are needed because of faulty installation and the product is still covered under an installation warranty, we will work with the new dealer to discount or provide the components to lessen the cost to the homeowner.

Our Manufacturers Warranty remains one of the strongest and most inclusive in the industry, backed by a company that has been in the business since 1946.  We understand the frustration of these consumers at having to pay for a service they believed was covered under a
service warranty.  But unfortunately, when a company goes out of business, any warranties they offered goes with them.  In the same way that one would not expect a plumber or hairdresser to fix anothers mistake at no charge, a new dealer cannot be expected to repair the installation of a former dealer for free.

We are compelled to advise consumers who turn to this website for recommendations that the site specifically states:  While we encourage and even require authors to only file truthful reports, Ripoff Report does not guarantee that all reports are authentic or accurate. Be an educated  consumer. Read what you can and make your decision based upon an examination of all available information.Consumers, just because a company or individual is reported on Rip-off Report does not necessarily mean you should not do business with them. In many cases, its just the opposite. Just because a company is posted on Rip-off Report does not mean they are "bad". At some point in time, everyone has felt like they've been ripped off, when that may not have been the case.