Complaint Review: Big R Store - Tilton Illinois
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- Author Confirmed
- Big R Store 1625 Georgetown Road Tilton, Illinois U.S.A.
- Phone: 217-446-0800
- Web:
- Category: Home & Garden Stores
Big R Store Refused cash refund on defective merchandise Tilton Illinois
*Author of original report: Contract not valid
*Consumer Comment: Type of transaction
*Consumer Comment: How was it processed?
*Consumer Comment: How was it processed?
*Consumer Comment: How was it processed?
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I purchased a toilet seat from them for $20 and paid with my debit card. When I got home, I noticed that the front of the seat was broken. I did not open it. A week later I returned it to the store unopened. I asked for a cash refund since the transaction had cleared my account instantly after the purchase. They refused and said that they could give me in store credit or run a credit through on my card. Since it is the weekend, I will not see the money untill at least tomarrow. The store also gives cash back on debit card purchases, so it shouldnt be a problem getting a cash refund. Beware all who shop there.
Shane
Danville, Illinois
U.S.A.
This report was posted on Ripoff Report on 08/17/2008 11:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/big-r-store/tilton-illinois-61832/big-r-store-refused-cash-refund-on-defective-merchandise-tilton-illinois-363808. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 Author of original report
Contract not valid
AUTHOR: Shane - ()
SUBMITTED: Sunday, March 23, 2014
The agreement is not valid if they don't live up to what they promise. Nobody should have to put up with shoddy quality and customer service, even though this is the norm these days.
#4 Consumer Comment
Type of transaction
AUTHOR: Shane - (U.S.A.)
SUBMITTED: Tuesday, August 19, 2008
The transaction was a PIN based one. As of Monday night, my money was not there yet.
#3 Consumer Comment
How was it processed?
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Sunday, August 17, 2008
Even though you used your Debit card it can be processed two ways. One is a PIN Based transaction that is treated in most cases just like cash. The other way is as a charge card going through as a VISA or MC(depending on the logo on your card).
If it was processed as VISA/MC then this is not considered cash and must be refunded to the card. It is just like you using a regular credit card, where you can't get cash back but because of the policy of VISA/MC is that it must go back on the card charged.
#2 Consumer Comment
How was it processed?
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Sunday, August 17, 2008
Even though you used your Debit card it can be processed two ways. One is a PIN Based transaction that is treated in most cases just like cash. The other way is as a charge card going through as a VISA or MC(depending on the logo on your card).
If it was processed as VISA/MC then this is not considered cash and must be refunded to the card. It is just like you using a regular credit card, where you can't get cash back but because of the policy of VISA/MC is that it must go back on the card charged.
#1 Consumer Comment
How was it processed?
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Sunday, August 17, 2008
Even though you used your Debit card it can be processed two ways. One is a PIN Based transaction that is treated in most cases just like cash. The other way is as a charge card going through as a VISA or MC(depending on the logo on your card).
If it was processed as VISA/MC then this is not considered cash and must be refunded to the card. It is just like you using a regular credit card, where you can't get cash back but because of the policy of VISA/MC is that it must go back on the card charged.
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