Complaint Review: Blockbuster Video - Norfolk Virginia
- Blockbuster Video 409 W 21st St Norfolk, Virginia U.S.A.
- Phone: 757-622-7439
- Web:
- Category: Video Stores
Blockbuster Video Videos Returned, Now In Collection Agency Norfolk Virginia
*UPDATE Employee: LOL. Checking out movies that are already checked out.
*Consumer Comment: Question.
*Consumer Suggestion: I know how to get that collection of your credit report
*Consumer Suggestion: I know how to get that collection of your credit report
*Consumer Suggestion: I know how to get that collection of your credit report
*Consumer Comment: Just Returned
*Consumer Comment: Blockbuster is Famous for this...
*Consumer Comment: Blockbuster is Famous for this...
*Consumer Comment: Blockbuster is Famous for this...
*Consumer Comment: Blockbuster is Famous for this...
*UPDATE EX-employee responds: PROTIP:
3 videos were returned to Blockbuster- -they claim they have no record, chrged me $35 which I refuse to pay, now they have me in a Collection Agency.
Ron
Centreville, Virginia
U.S.A.
This report was posted on Ripoff Report on 11/25/2008 09:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/blockbuster-video/norfolk-virginia-23517/blockbuster-video-videos-returned-now-in-collection-agency-norfolk-virginia-394889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#11 UPDATE Employee
LOL. Checking out movies that are already checked out.
AUTHOR: Nuggets - (U.S.A.)
SUBMITTED: Monday, December 08, 2008
"Bigcraig
Irmo, South Carolina
U.S.A.
Just Returned
I have been to our local bb and asked for a movie that was out, they often look at the ones just dropped in the outdoor drop off and rent it to me without checking it in first
"
Yeah, that doesn't matter.
If someone goes to check out a movie, it has to be checked in first. A movie may not be checked out to more than one account at a time. A little screen will pop up asking to check the movie in to check it out. You hit Y and it's checked in and then checked out to the current customer.
There's also a report called an FOS. FOS is Found On Shelf. It gets done every morning and looks for movies that are 7-8 days late. Of course, some are found. It doesn't mean employees aren't doing their jobs, it could be also a number of OTHER things...for instance...someone new was just hired and every new person misses a few. A customer came up and asked something and eyes looked away and someone grabbed the movies. Blockbuster employees are humans, they (we) are not 100% perfect. And before you get mad over a movie...just remember, it's a movie.

#10 Consumer Comment
Question.
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Monday, December 08, 2008
Isn't it against the law for a credit repair company to charge fees BEFORE doing the work? The website asks for fees upfront before any action is taken by your company.
Seems to me this is what got Hargrave & Associates in trouble with the FTC

#9 Consumer Suggestion
I know how to get that collection of your credit report
AUTHOR: Needtoknow21 - (U.S.A.)
SUBMITTED: Tuesday, December 02, 2008
Hello,
I work for a credit repair company who deals with collection agencies every day. By law a collection agency is a third party and can only attempt to collect a debt. However, they annoy the hell out of you. ( phone calls, letters, threats, and putting the item on your credit report in negative standing.) What I do is actually remove these items from the credit report. If they are not removed the item can stay on your credit report for 7 years. Check out my website.
www.beaconcreditrepair.com
My name is Jessica if interested my number is (((ROR REDACTED))). I can help you get started.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

#8 Consumer Suggestion
I know how to get that collection of your credit report
AUTHOR: Needtoknow21 - (U.S.A.)
SUBMITTED: Tuesday, December 02, 2008
Hello,
I work for a credit repair company who deals with collection agencies every day. By law a collection agency is a third party and can only attempt to collect a debt. However, they annoy the hell out of you. ( phone calls, letters, threats, and putting the item on your credit report in negative standing.) What I do is actually remove these items from the credit report. If they are not removed the item can stay on your credit report for 7 years. Check out my website.
www.beaconcreditrepair.com
My name is Jessica if interested my number is (((ROR REDACTED))). I can help you get started.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

#7 Consumer Suggestion
I know how to get that collection of your credit report
AUTHOR: Needtoknow21 - (U.S.A.)
SUBMITTED: Tuesday, December 02, 2008
Hello,
I work for a credit repair company who deals with collection agencies every day. By law a collection agency is a third party and can only attempt to collect a debt. However, they annoy the hell out of you. ( phone calls, letters, threats, and putting the item on your credit report in negative standing.) What I do is actually remove these items from the credit report. If they are not removed the item can stay on your credit report for 7 years. Check out my website.
www.beaconcreditrepair.com
My name is Jessica if interested my number is (((ROR REDACTED))). I can help you get started.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

#6 Consumer Comment
Just Returned
AUTHOR: Bigcraig - (U.S.A.)
SUBMITTED: Saturday, November 29, 2008
I have been to our local bb and asked for a movie that was out, they often look at the ones just dropped in the outdoor drop off and rent it to me without checking it in first

#5 Consumer Comment
Blockbuster is Famous for this...
AUTHOR: Cody - (U.S.A.)
SUBMITTED: Saturday, November 29, 2008
I rent 10-15 movies per month from Blockbuster, and it is not uncommon for me to get a recorded phone call about a movie I never returned. It always turns out that a blockbuster employee forgot to "check-in" the movie when it was returned. Apparently, they are just too busy to do their jobs. My suggestion would be as follows: visit the store and request to speak with the manager. Have the manager physically scan every copy of the particular DVD title in questions. Odds are, it will show up (especially if it is a slow moving title). Another possibility is that Blockbuster already found their error (because someone wanted to check out the movie that you supposedly have and the computer system caught it) and then Blockbuster never notified the collection agency.

#4 Consumer Comment
Blockbuster is Famous for this...
AUTHOR: Cody - (U.S.A.)
SUBMITTED: Saturday, November 29, 2008
I rent 10-15 movies per month from Blockbuster, and it is not uncommon for me to get a recorded phone call about a movie I never returned. It always turns out that a blockbuster employee forgot to "check-in" the movie when it was returned. Apparently, they are just too busy to do their jobs. My suggestion would be as follows: visit the store and request to speak with the manager. Have the manager physically scan every copy of the particular DVD title in questions. Odds are, it will show up (especially if it is a slow moving title). Another possibility is that Blockbuster already found their error (because someone wanted to check out the movie that you supposedly have and the computer system caught it) and then Blockbuster never notified the collection agency.

#3 Consumer Comment
Blockbuster is Famous for this...
AUTHOR: Cody - (U.S.A.)
SUBMITTED: Saturday, November 29, 2008
I rent 10-15 movies per month from Blockbuster, and it is not uncommon for me to get a recorded phone call about a movie I never returned. It always turns out that a blockbuster employee forgot to "check-in" the movie when it was returned. Apparently, they are just too busy to do their jobs. My suggestion would be as follows: visit the store and request to speak with the manager. Have the manager physically scan every copy of the particular DVD title in questions. Odds are, it will show up (especially if it is a slow moving title). Another possibility is that Blockbuster already found their error (because someone wanted to check out the movie that you supposedly have and the computer system caught it) and then Blockbuster never notified the collection agency.

#2 Consumer Comment
Blockbuster is Famous for this...
AUTHOR: Cody - (U.S.A.)
SUBMITTED: Saturday, November 29, 2008
I rent 10-15 movies per month from Blockbuster, and it is not uncommon for me to get a recorded phone call about a movie I never returned. It always turns out that a blockbuster employee forgot to "check-in" the movie when it was returned. Apparently, they are just too busy to do their jobs. My suggestion would be as follows: visit the store and request to speak with the manager. Have the manager physically scan every copy of the particular DVD title in questions. Odds are, it will show up (especially if it is a slow moving title). Another possibility is that Blockbuster already found their error (because someone wanted to check out the movie that you supposedly have and the computer system caught it) and then Blockbuster never notified the collection agency.

#1 UPDATE EX-employee responds
PROTIP:
AUTHOR: Amory - (U.S.A.)
SUBMITTED: Saturday, November 29, 2008
Look on your TV cabinet and I bet you you'll find those movies that you returned.


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