Bloomingdales The do not delivery Products when promised New York NY

I am communicating our continued frustration with Bloomingdales Furniture and Mattress delivery service. In January, Sales Check Number 66855349 was rescheduled the day of delivery was delayed for 2 weeks. Now in May. Sales Check Number 66892601 which is a replacement mattress was reschedule the day before scheduled delivery on 5/27 for three weeks. In January, the excuse was they did not receive the mattress from the vendor, Stearns and Foster. In May, two different excuses were offered: They do not have the mattress from the vendor and/of they do not have any trucks to make a scheduled delivery.

Clearly this highlights a continuing management problem that is apparently unsolvable.  In January customer service offered a 10% discount because of the delivery issue. In May, we were offered effusive apologies and $100 off a $2500 Mattress revised to $250 have negotiating through a customer service rep to a “Manager”. The customer service rep, Diego, would not provide with the manager’s name.  The fact that we had to even make this call and then engage in negotiation is so off-putting as to render further contact with Bloomingdales on any level high unlikely.

Bloomingdale’s business is selling high quality Furniture and Mattresses. That is one of several ways you create value for your customers and shareholders. If you cannot even deliver on time, if you cannot if schedule a delivery that has a non-zero probability of success – then why do it?