Blue Penguin Software, Boca Raton, FL New subscription, with "incorrect" registration code, w/o requested response Boca Raton, Florida

My CC shows the full refund they promised. Case closed. Thanks RR, for being here.

Late yesterday, I got a call from a Darlene, area code 425 [Renton, WA] who stated she was refunding my Regzooka fee of $29.95. Interesting that one in Renton, WA refunds for a Boca Raton, FL company. Hmmmmm.

I think this Haugen creature figured out that I wasn't going to give up easily, having threatened to file with the Boca Raton BBB and others.

I feel that without this site, from the tenor of other complaints. he probably would have just ignored me.

I suggest people who have problems persist with this low life creature.
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Thank you, Ripoff report for being here! I hope however I won't need you again.

I will close this file when that refund shows up on my CC statement. Until then, stay tuned.

Haugen's response is totally untrue!
1. I copied and pasted the exact number into the code box as directed, several cycles with the same "invalid" response.
2. Being unable to find a phone number I did send an email to their "contact@" address. They did not respond for over 24H, but finally I got an email from a Mike Adams, who claimed their email system had problems, claiming that the registration # was indeed valid [I re-entered, getting the same "invalid" response] but that they would give me spyzooka free [to mollify my discontent] which I didn't want or need. [I have VIPRE which works just fine]
3. Trying to find their phone number is extremely difficult. Not hearing from them, I had initiated a refund request through their ticket system. Finally finding their # here on this site,I did call 561 459 5393 today [6-25 @ 4PM ET] which is obviously a message only, with no live answer [probably ever]
I want nothing to do with these liars, and will pursue my refund demand, which will reflect not only on their Boca Raton BBB record, but with the CC company, as well as this and other blogs.
4. Haugen tries to sound very responsive but acts just the opposite. [dodge ball nonsense] I suspect their software is just as bad, reading the several complaints here.

Just refund my 30 bucks!

Hi Bob,

Please make sure when you register the software that you copy/paste the registration code so it's entered properly. Every time a customer reports this problem to us it's because they tried typing the code, instead of using the copy/paste feature.

I'm sure when you try copy/paste it will work for you.

Also, in the future please contact us on our website, we offer 24/7 support for all our customers. You can view information about our support here:
http://bluepenguinsoftware.com/regzooka/support.php

If you have further questions you can contact us via phone at 561-459-5393

Or you can email us at contact @ bluepenguinmail.com

Or via mail at:

BluePenguin Software Inc
102 NE 2nd St #286
Boca Raton, FL 33432

Please know that we have been a member of the Better Business Bureau since 2005 and respond quickly to all customer questions.

Regards,

Carl Haugen