Brenda Athletic Club Jen Will not cancel membership or refund if you lose your job! Merced, California

Hello,

First, I would like to start off by offering our apologies for any mis-communication there has been.
When you joined, you joined on a very inexpensive membership based on the length of the commitment you chose. We offer several different kinds of memberships, including one with out a one year or two year agreement. You chose the one with the cheapest monthly rate, but also (like cell phones and other services) offer a discount to customers when they commit to pay for a longer period of time. All of this is also explained on the membership agreement that you signed, initialed and dated when you joined. We also give our clients a copy of their agreement so they can use it as a reference if there are questions. It also states like with any other monthly billing plan, you must cancel with a 30 day notice. The person that you are referring too, is one of our billing representatives that must follow our company rules and policies, just like any other business. Had you not known about these policies, I could understand your feeling of being ripped off, however, you acknowledged, signed and dated the very policies which you are refuting so you were not ripped off. You chose to be in a longer commitment term to receive a much more affordable monthly rate. We understand your situation and did offer payment plans to help with your situation. If you would still like to do that and have us work with you, please contact us again. We would like to get this resolved for you.

You may also reach us at Customerservice@brendaathletics.com.